Jobs and Careers
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Customer Service Associate
San Francisco GiantsSan Francisco, United Statesfull_timeVerifiedPosted 9 Dec 2024
About the role
About the Team:The Customer Service Team is responsible for providing exceptional customer service and ticket issue resolution through personalized, direct communication with Giants customers. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact and strives to build an inclusive culture where everyone is able to do and be the best version of themselves.
About the Role:The San Francisco Giants are looking for a part-time (approx. 24 - 32 hours per week), seasonal Customer Service Associate. The role provides a unique opportunity to build a working knowledge of membership products, ballpark policy, sales and ticketing systems. The Customer Service team works closely with Ticket Operations, Ticket Sales, Client Retention, Community Relations, Ballpark Operations and many other departments to support ticket revenue products and programs to elevate the fan experience.
The Customer Service Associate is responsible for effectively responding to fan inquiries by phone, email, and in-person with courtesy and accuracy; working home games in-person; and rising to the Giants Gold Glove Service standard. The ideal candidate is comfortable in rapidly changing environments, seeks information, contributes meaningfully to shared work, and keeps calm, confident, and curious when challenged. This role reports to the Supervisor, Customer Service within the Ticket Sales and Services department. It is an in-person role with your shifts scheduled at 24 Willie Mays Plaza in San Francisco, CA ending in early October 2025.
You’re Excited About This Opportunity Because… · You are goal-oriented while also striving to provide prompt, accurate, and courteous service to Giants customers via phone, email, and in-person communication· You empathize with customers while accurately addressing their ticketing needs and meeting our high customer service standards· You practice exceptional customer service and skillfully navigate complex situations with a “can do” attitude · You support and assist ticketing programs and product launches· You are energized by interacting and working with people · You keep a working knowledge of resources and applications of ticketing and ballpark policies· You educate, advise, and positively influence the fan experience· You are excited to sell and service ticketing products and programs· You take initiative to find efficiencies Qualifications · Experience: 12+ months of customer service facing experience, preferably in the sports, retail, or hospitality industries · Technical Skills: Google Suite, general computer skills, typing· Technological aptitude to become proficient in: ticketing systems (ProVenue), Google Suite, MLB Ballpark app and Customer Relationship Management software (Salesforce Service Cloud)· Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service, strong interpersonal written and verbal communication· Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient and ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays.
Physical Requirements· Constantly perform desk-based computer tasks· Frequently sitting · Frequent stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use the telephone, sort/file tickets or paperwork, lift/carry/push pull objects that weigh up to 30 pounds · Frequent twist/bend/stoop/squat, kneel/crawl· We will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you
We’re Excited About You Because…· �� You are authentic, personable, and charismatic· You are motivated to contribute meaningful individual work for a communal goal· You are curious, inquisitive, and perceptive· You are comfortable with ambiguity and strive to do the next right thing· You are a deliberate and intentional communicator· You are fulfilled by the ongoing process of learning and discovering answers· You enjoy creating a positive team environment·
About the Role:The San Francisco Giants are looking for a part-time (approx. 24 - 32 hours per week), seasonal Customer Service Associate. The role provides a unique opportunity to build a working knowledge of membership products, ballpark policy, sales and ticketing systems. The Customer Service team works closely with Ticket Operations, Ticket Sales, Client Retention, Community Relations, Ballpark Operations and many other departments to support ticket revenue products and programs to elevate the fan experience.
The Customer Service Associate is responsible for effectively responding to fan inquiries by phone, email, and in-person with courtesy and accuracy; working home games in-person; and rising to the Giants Gold Glove Service standard. The ideal candidate is comfortable in rapidly changing environments, seeks information, contributes meaningfully to shared work, and keeps calm, confident, and curious when challenged. This role reports to the Supervisor, Customer Service within the Ticket Sales and Services department. It is an in-person role with your shifts scheduled at 24 Willie Mays Plaza in San Francisco, CA ending in early October 2025.
You’re Excited About This Opportunity Because… · You are goal-oriented while also striving to provide prompt, accurate, and courteous service to Giants customers via phone, email, and in-person communication· You empathize with customers while accurately addressing their ticketing needs and meeting our high customer service standards· You practice exceptional customer service and skillfully navigate complex situations with a “can do” attitude · You support and assist ticketing programs and product launches· You are energized by interacting and working with people · You keep a working knowledge of resources and applications of ticketing and ballpark policies· You educate, advise, and positively influence the fan experience· You are excited to sell and service ticketing products and programs· You take initiative to find efficiencies Qualifications · Experience: 12+ months of customer service facing experience, preferably in the sports, retail, or hospitality industries · Technical Skills: Google Suite, general computer skills, typing· Technological aptitude to become proficient in: ticketing systems (ProVenue), Google Suite, MLB Ballpark app and Customer Relationship Management software (Salesforce Service Cloud)· Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service, strong interpersonal written and verbal communication· Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient and ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays.
Physical Requirements· Constantly perform desk-based computer tasks· Frequently sitting · Frequent stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use the telephone, sort/file tickets or paperwork, lift/carry/push pull objects that weigh up to 30 pounds · Frequent twist/bend/stoop/squat, kneel/crawl· We will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you
We’re Excited About You Because…· �� You are authentic, personable, and charismatic· You are motivated to contribute meaningful individual work for a communal goal· You are curious, inquisitive, and perceptive· You are comfortable with ambiguity and strive to do the next right thing· You are a deliberate and intentional communicator· You are fulfilled by the ongoing process of learning and discovering answers· You enjoy creating a positive team environment·
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