Field Service Technician

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Position/Work Location:  DOWNEY, California: 90239, 90240, 90241, 90242

People-powered

Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power of You. In this role, you will travel to customer locations to provide service, maintenance and installation provide for equipment in the field. Their duties include installation, troubleshooting and repairs.  Ensures the equipment is installed and working properly, but also manages customer relationships to boost customer retention and satisfaction, which ultimately boosts the company’s profitability.

Your role in our future
 

• Install, service or upgrade equipment onsite at customer locations
• Diagnose technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls.
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.
• Provide training and guidance to customers on the proper operation and maintenance of products.
• Configuring hardware and software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Keep clients apprised of progress during maintenance or a down system situation.
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment
• Ability to effectively articulate and document technical issues for escalation.
• Evaluate customer needs and initiate additional products or services.

Your profile

• High School Diploma/GED or equivalent work experience
• 0-2 years of electrical/mechanical installation, troubleshooting, and repair experience
• 1-2 years of experience in Customer Service or equivalent experience
•  Ability to diagnose and repair equipment.
• Able to communicate effectively with customers, sales, and technology teams.
• Strong attention to detail and follow-up skills with the ability to identify and resolve problems.
• Ability to problem solve and operate independently.
• Strong organizational skills with the ability to multi-task and adapt as priorities change.
• Willingness to travel to customer sites frequently, up to 80%.
• Valid driver's license, with a clean driving record
• Can lift or move 55lbs with or without accommodation. 

What can further your success:

• A Bachelor’s or other technical degree is preferred
• Proficiency in reading technical diagrams, manuals, and schematics.
• Experience with Mail-related equipment, copiers, or parcel lockers.
•  Troubleshooting and repairing both hardware and electronic components.
  
  Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
  
  Harness your passion for technology. Apply now.

This position has an hourly pay range of:

$23.27-$34.90

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybr