Program Support Analyst (2917) – Family and Children’s Services (FCS) Human Services Agency (HSA) (160004)

Company Description

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/.

• Application Opening: Tuesday, February 10, 2026
• Application Deadline:  The final day to apply is Tuesday, February 24, 2026
• Work Arrangement: Hybrid
• Salary Range: $127,088 - $154,518* (Program Support Analyst - 2917)
  • *Anticipated Cost of Living Adjustments (COLAs) are as follows:
    • June 30, 2026 - 2%
    • January 2, 2027 - 2%
    • June 30, 2027 - 2.5%

The Family & Children's Services (FCS) Division within the Human Services Agency seeks well qualified candidates for the position of Program Support Analyst (2917) - Family & Children's Services.

Human Services Agency (HSA)
At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive - no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Job Description

This Program Support Analyst position with the Family & Children's Services (FCS) Division of the HSA performs highly complex administrative duties and is responsible for assistance and supervision of high-level administrative activities in the assigned program.  Incumbents coordinate assigned functions and activities of the program and projects within FCS and provide highly responsible administrative staff assistance to the executive staff.

Incumbents receive guidance and instruction on general program objectives, program regulations and interpretive guidelines and only occasional instruction or assistance when new or unusual situations arise and conduct studies and develop recommendations on systems, methods, procedures, and general administrative questions, and are expected to exercise considerable independent judgment in carrying out work assignments.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list; may include additional duties as assigned.

• Negotiates, implements, and oversees contract agreements, including contract budget transactions, and interfaces with contracted community-based organizations and other City agencies.
• Conducts specific, comprehensive analyses, such as conducting surveys and performing research and statistical analyses, of a wide range of policies involving organization, procedures, and services to families and children.
• Reviews, interprets, and implements best practices, policies, and procedures related to service provision, contracts, and budget.
• Participates in on-going workgroups and committees, both internally and externally.
• Develops written reports and presentations using qualitative and quantitative data to share program outcomes with the FCS staff and other City agencies.
• Participates in a variety of complex and detailed programmatic responsibilities involving problem solving.
• Directs, oversees, and participates in the development of the assigne