Manager, Workplace Experience Optimization

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Workplace Experience Optimization

Manager, Workplace Experience Optimization
Job Summary
The Manager, Workplace Experience Optimization supports the execution of Mastercard’s Workplace Experience strategy by driving data-informed programs that enhance employee experience, optimize space utilization, and enable hybrid work effectiveness. Reporting to the Vice President of Workplace Experience Optimization, this role plays a critical operational and analytical role in executing Mastercard’s enterprise location strategy, hybrid work policy, and WX programs.
This position partners closely with Regional Workplace Experience teams, People & Capability, Real Estate, and business stakeholders to ensure WX programs are scalable, consistent, and aligned with P&C strategy. The Manager translates strategy into practical tools, processes, and insights that support seamless workplace experiences across our people, spaces, and tools.

Scope & Impact
• Execute key components of the Workplace Experience Optimization roadmap, including developing and tracking organization KPIs.
• Lead data analysis and reporting efforts that inform space planning, utilization, and hybrid work policy adherence.
• Create and drive repeatable frameworks for programs and projects.
• Support governance, process standardization, and continuous improvement initiatives.
• Serve as a key operational partner to regional teams, ensuring alignment across the Workplace Experience team.
• Partner cross-functionally with others in P&C, Real Estate, Technology and Business partners to drive WX experiences.

Key Responsibilities
Program Execution
• Support implementation of enterprise Location Strategy and Hybrid Work experiences.
• Develop project plans, timelines, and implementation resources for workplace programs.
• Coordinate cross-functional efforts to ensure successful rollout of workplace experience initiatives.
• Track milestones, risks, and dependencies across multiple concurrent projects.
Data & Reporting
• Analyze workplace utilization, occupancy, headcount, and employee sentiment data to identify trends and opportunities.
• Develop dashboards and recurring reporting to monitor workplace performance metrics.
• Provide insights and recommendations to support decision-making related to talent analyses by location
Hybrid Work & Policy Enablement
• Support operationalization of the Hybrid Policy through process mapping, FAQs, and communication materials.
• Monitor policy adherence and identify areas for refinement or additional support.
• Partner with P&C and Regional Leads to ensure consistent employee and people leader experience.
Regional & Cross-Functional Partnership
• Serve as a point of contact for regional teams on workplace optimization initiatives.
• Collaborate with Real Estate, TECH, Facilities, and P&C partners to align operational processes.
Continuous Improvement
• Gather feedback from employees, managers, and regional teams to inform enhancements.
• Identify opportunities and recommend improvements to increase scalability and impact.
• Document best practices and standard operating procedures for workplace programs.

Qualifications
• Experience managing cross-functional projects in a global or matrixed environment.
• Strong analytical skills with the ability to translate data into actionable insights.
• Demonstrated ability to manage multiple initiatives simultaneously.
• Strong communication and stakeholder management skills.

Core Competencies
• Analytical and detail-oriented
• Strong project/program management capability
• Collaborative and stakeholder-focused
• Process-driven with continuous improvement mindset
• Adaptable in evolving environments

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during