Senior Manager, Customer Master Data Operations

Company Description

Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!

At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.

Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:

• Competitive compensation for your work
• Generous time off policy
• Summer Fridays
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

Job Description

We’re looking for a strategic and data-driven Senior Manager, Customer Master Data Operations to lead the strategy and execution of customer and account master data management (MDM) across our commercial organization. This role plays a critical part in enabling effective field execution, optimizing customer engagement, and driving data-informed decision-making by ensuring the accuracy, consistency, and strategic alignment of healthcare provider (HCP), healthcare organization (HCO), and affiliations data.

Key Responsibilities:

• Oversee the creation and maintenance of high-quality master data for HCPs, and HCOs, ensuring alignment with commercial business rules and compliance standards.
• Design master data standards that directly support commercial goals, including field force effectiveness, targeting, and segmentation.
• Maintain and monitor customer and brand-specific hierarchies and affiliations to support accurate territory alignment, brand reporting, and tailored engagement strategies across therapeutic areas.
• Support investigation requests that affect Incentive Compensation (IC) accuracy and field reporting and working with Data Operations to implement sustainable solutions to ensure IC data integrity and business continuity.
• Work cross-functionally with Commercial Insights, Sales, and Data teams to understand evolving business needs and continuously improve data assets that drive commercial performance.
• Collaborate with the Data Operations team to follow data quality standards, including validation rules, naming conventions, and change management protocols.
• Develop and manage data stewardship processes to ensure consistency, accuracy, and completeness of data, while identifying opportunities to streamline workflows and implement process improvements.
• Collaborate with Brand teams to ensure all data elements and related processes are thoroughly documented, maintained, and aligned with operational standards.

Qualifications

• 6+ years of experience in commercial data management in the pharmaceutical or life sciences industry
• Bachelor’s degree in business, Data Management, Information Systems, or a related field; advanced degree preferred
• Strong understanding of customer master data, HCP/HCO hierarchies, affiliations, and data governance principles
• Experience with CRM and MDM platforms (e.g., Veeva, Salesforce, Reltio, Informatica)
• Proven ability to investigate and resolve complex data issues across systems and teams
• Excellent analytical, communication, and stakeholder management skills
• Ability to thrive in a fast-paced, matrixed environment with a strong attention to detail

Additional Information

The base salary pay range for this role is 140,000-185,000 USD annually. Actual pay for this position will take into account factors such as experience and location. In addition to a base salary, this position is also eligible for a competitive 401k match, short and long-term incentives, medical, dental, vision, STD/LTD and life insurance benefits, in addition to other health and wellness programs and offerings.

All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease.

Why Join Us?

We are a global company with over 1,700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-t