Senior Business Analyst

General information

Location: Amsterdam - Amsterdam, Netherlands Job Family: Digital Worker Type Reference: Regular - Permanent Pay Rate Type: Salary Career Level: P3 Job ID: R-41670-2025 Apply

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Description & Requirements

About the Role

This position will be part of the LS Digital organization and based out in The Netherlands. This position will drive business requirements gathering processes for the Lifestyle organization, with a focus in ecommerce and customer service procedures and policies to improve user experience, gain efficiency and deliver high quality product. To be successful, the candidate must possess exceptional customer-focus / service, critical thinking / problem solving skills, and be able to work with many various stake different personalities in a global setting.

What You Will Do

• Conduct walk-through of ecommerce and customer service processes to document current state (“as is”) and future state (“to be”) through interviews and workshops,
• Gather, Analyze and Write clear and well-structured business requirements (includes modeling/workflows/use-case) for various business projects, spanning several technology platforms, such as Salesforce, SAP etc,
• Engage and influence various business stakeholders, to identify business benefits including return on investments,
• Establish process to drive structured business requirements gathering working with a small team,
• Lead business process testing (System Integration Testing, User Acceptance Testing), training and assist project management for selected projects,
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