Operations Support Coordinator

Operations Support Coordinator

The Operations Support Coordinator earns a competitive salary of $25.27 - $27.35 per hour based on qualifications. Additionally, the city pays all premiums for our employees' dental, life insurance, plus the majority portion of the medical premium for employees and their dependents. We also offer a retirement plan through the Texas Municipal Retirement System (TMRS) with a 2:1 employer match, disability, access to the city's recreation fitness center, employee assistance program, educational assistance, 11 paid holidays and 2 designated paid holidays, paid vacation, sick leave, and an active wellness program focusing on physical, mental, and financial health.

 

General Description

The purpose of this position within the organization is to support the efficient and effective operations of the Parks and Recreation Department through system administration, customer support, process coordination, data management, and departmental communication and promotion of events, programs, membership, and services. This position serves as a key internal and external customer service resource by supporting staff and the public with recreation software systems, online registration, memberships, facility reservations, and account-related issues. The role works collaboratively with all divisions to ensure department systems, processes, and communication tools are accurate, accessible, and aligned with operational goals. This class works independently, under limited supervision, reporting major activities through periodic meetings.

 

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

 

Essential Functions:

Maintains a strong working knowledge of departmental operations, programs, services, and procedures in order to effectively support staff, assist customers, and respond to operational needs.

Serves as department administrator for all recreation, membership, event and facility management software systems.

Oversees the setup, access, organization, and day-to-day functionality of departmental systems that support programs, memberships, facility reservations, registrations, and customer service operations.

Provides day-to-day internal and external customer support for escalated issues related to online accounts, registrations, memberships, facility reservations, payments, and software access.

Provides investigative support to staff and customers by assisting with system-related issues, resolving user concerns, and helping ensure departmental software and registration systems operate smoothly and efficiently. For example, credit card payment disputes, etc.

Serves as the primary departmental liaison for software support, coordinating vendor communication, tracking system issues, and helping ensure timely resolution of operational needs.

Develops and maintains policies, procedures, training resources, and operational guidelines related to departmental systems, registrations, memberships, reservations, and daily workflows.

Evaluates departmental processes and workflows to identify opportunities to improve customer experience, service delivery, communication, and operational effectiveness.

Facilitates onboarding and ongoing staff training related to recreation software systems, registration procedures, programs creation, reportin