Operations Analyst II

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.  Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

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Some of What You'll Do

Scope of the Role: 

• Direct Reports:  This is an individual contributor role with no direct reports 

Key Responsibilities: 

• Provide Technical support , determine the root cause of the problem(s), and find appropriate solutions. 

• Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time. 

• Analyze metrics and identify the possible reasons for any achievements or deviations. 

• Participate in ticket review and ensure the appropriate solution is provided. 

• Create status reports on the activities performed as per management requirement. 

• Provide documentation on newly discovered solutions and develope production ready solution support scripts. 

• Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs. 

• Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs. 

• Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support. 

• Participate in new initiatives for providing technical solutions. 

• May support provisioning. 

Potential Functional Disciplines: 

IOT 

Ability to implement Discount and AA14 based IOT and do QC before moving tariff into production environment. Analyze the stopped file and take appropriate action. Respond to customer queries with detail information and handling customer request through SR. Daily processing of TAP files stopped due to tariff deviation.  Interact with Customer support team and provide technical expertise to resolve critical customer queries. Update AA14 document for all Syniverse RMS customer and provide technical help to the customer. Facilitate UAT during migration of new customer 

IREG  

Knowledge about Software testing [Writing test cases, test execution, test report]. Awareness about the Mobile network communication, Architecture knowledge about GSMA, IREG standards. Ability to troubleshoot the network configuration issues and identify the problem. Thorough under

standing on the tests required for Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G. Hands on experience in Ticketing Tool. Thorough knowledge of MSC configuration. Knowledge about Probes, remote testing tools 

TADIG/CCA 

Understanding of Call