Senior Product Designer

The Ford Customer Service Division Tech team is looking for a high-impact and versatile Senior Product Designer. The candidate must be collaborative by nature—willing to lead, execute, optimize and adjust both work product and processes—based on feedback and input from a number of stakeholders.

You will champion Human-Centered Design and UX excellence across multiple digital products — guiding, mentoring, and empowering designers while ensuring consistency in usability, accessibility, and design quality. You’ll collaborate cross-functionally to align user needs, business goals, and technical feasibility, using Interaction Design, Service Design, and Figma expertise to deliver impactful, data-informed solutions. Through planning, testing, and iteration, you’ll help shape intuitive, scalable experiences that advance the Ford Service Hub’s design vision and culture.

You will:

• Strong knowledge of Interaction Design, Service Design, Design Excellence, Information Architecture, and/or Pro in Figma.
• Evangelize UX practices across a portfolio of projects, and be a strong voice for Human Centered design, supported by a growing team of talented designers and leaders.
• Provide design guidance and support to designers deployed to cross-functional groups responsible for multi-team, digital products. Mentor designers to support their growth as UX practitioners. Contribute to the inclusive culture of the larger Digital team.
• Advocate user-centered design perspectives for your areas of focus that are informed by business needs and technical feasibility.
• Provide consistency in approach, and integrity in usability and accessibility, across design efforts with multiple products units.
• Drive the delivery of design work, raising the bar for team-wide, human-centered approaches.
• Work cross functionally with leaders and colleagues to define, and execute against, strategy and projects.
• Engage in project planning and scoping to support business needs and design opportunities, setting teams up for success.
• Balance user needs, business objectives, and technical feasibility to solve problems effectively, with a focus on delivering high quality experiences.
• Concept, design, test, launch and refine new products and services through systems thinking that solve known and emergent user needs.
• Support design efforts for a data-driven, test & learn program, while incorporating analytics.
• Work with stakeholders to proactively identify problems & solutions.
• Support design leadership team on communication and presentation needs.

Education:

• Bachelor’s degree AND/OR 4+ years of experience in the digital and software design.
• 1+ year of experience with leading and coaching UX designers (directly or indirectly) by demonstrating standard methodologies in design communication and approaches, mentorship, and sharing your work and knowledge with others.
   

Experience:

• 8-10 years’ experience

Work Requirements:

• Bachelor's and/or Master’s in User Experience Design, Human-Computer Interaction, Interaction Design, Service Design, Graphic Design, or a design related-degree (i.e. Sociology, Anthropology, Psychology, Human Factors, etc.).
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion in a remote and dynamic working environment.
• Demonstrable expertise in UX design in all phases across a variety of projects.
• Experience delivering projects from definition thru execution and refinement.
• Proven ability to build consensus, influence, and work effectively within a cross-functional team of designers, product managers, and engineers. Experience with building relationships, credibility, and proactive communication with team members and leaders.
• Ability to communicate the value of product features and identify trade-offs to deliver useful digital products.
   

This description outlines the general nature and scope of work typically performed in this job. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, work requirements, etc. It may vary slightly based on business or geographic needs and is subject to being reviewed and updated periodically.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you cl