Senior Technical Product Manager (Payments)

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next Sr Technical Product Manager who believes in the impact of GoFundMe and is passionate about our mission to help people help others. This role will own and lead outcomes related to GoFundMe’s payments platform and the expansion of our money-in-money-out capabilities. Our PMs set the vision, strategy and ownership of the roadmap and execution on the plans that are developed. We value accountability, bias to action, curiosity and invest in shared successes. We know that a broad range of perspectives, a diverse group of backgrounds and experiences, help us to create the best possible product.

The Job…

• Enable the business to pursue new markets and functionality within the payments space, and help drive high level platform architecture in partnership with engineering.
• User Focus: Be the advocate for our customers (internal and external) and understand the needs of our community to build delightful experiences.
• Collaboration: Work cross-functionally with engineering, data, QA, customer experience and other teams to build out an amazing product.
• Communication: Articulate the problem you’re solving, the vision you are going after, write crisp and clear requirements and communicate the challenges and constraints to senior management and various stakeholders.
• Product Ownership: Lead product vision, strategy, development, and successful execution of new product initiatives and features.
• Influence: Break down large projects into milestones, make trade-off decisions while balancing the nuances of implementation details and time-to-market needs, and get buy-in from cross-functional teams.
• Data-informed decision-making: Use A/B Testing, analytics, market research, usability studies and competitive analysis to drive product decisions.
• Analytics: Focus on product instrumentation and analytics and iterate based on data and user insights.

You…

• Have a proven track record for building, launching and scaling successful products. Can take an idea/opportunity from a problem statement to an appealing final product.
• Strong sense for prioritizing ambitious initiatives by synthesizing feedback and leaning on data insights.
• Demonstrated ability to lead and partner with designers, engineers, and other cross-functional stakeholders.
• Strong communicator with the ability to bring people together to define a common vision and plan for action.
• Ability to work on multiple projects under pressure and thrive in a fast-paced environment.
• Have 5+ years of technical product management or relevant experience.
• Knowledge of API integrations, payment service providers or FinTech preferred.
• Experience working with Legal, Risk and Compliance requirements is a plus.
• BA/BS degree or equivalent experience; MBA or technical degree a plus.

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, eq