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Reception Assistant- NW Campuses (Part-time) Staff Pool
Houston City CollegeUnited States, United Statespart_timeVerifiedPosted 20 Aug 2026
About the role
Reception Assistant- NW Campuses (Part-time) Staff Pool - 26001IM
Description
SUMMARY
Operate multi-line telephone system to relay incoming and intra-system telephone calls. Provide information and directions to callers and visitors in an efficient and courteous manner. Communicate with a culturally diverse population. Under direct supervision, perform basic front office duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
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Answer and transfer telephone calls, handling multiple lines;
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Expedite phone calls by giving clear, concise, specific information;
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Provide excellent customer service to all callers and visitors;
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Provide current and correct information to visitors and callers;
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Provide students with general information about registration, financial aid, testing, counseling, etc., and refers students to appropriate person or department;
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Greet visitors and directs them to appropriate personnel or department; and
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Maintain and update phone list for college offices and departments.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
EDUCATION
High school diploma or equivalent required.
EXPERIENCE
One (1) year of related experience required; two (2) years preferred.
Prefer switchboard experience.
KNOWLEDGE, SKILLS AND ABILITIES
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Excellent communication skills, including phone skills;
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Knowledge of schedule, catalog, events, calendar and other college/system events and activities;
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Knowledge of all telephone functions, such as hold, transfer, conference calling, etc.;
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Ability to listen and to understand oral communication;
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Customer service skills; and
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Neat personal appearance.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This job description may be revised upon development of other duties and changes in responsibilities.
Qualifications
The Organization
Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.
The Team
Play a central role at HCC as you keep our everyday operations running lik
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