Patient Scheduling Coordinator II - Full Time - Desoto

<p><strong>Job Title:</strong> Patient Scheduling Coordinator II</p> <p><strong>About Us</strong></p> <p>At West Cancer Center, we are dedicated to providing exceptional, patient-centered cancer care through innovation, compassion, and collaboration. Our administrative and clinical teams work seamlessly to ensure every patient receives timely, respectful, and coordinated care. Join our mission-driven team where every role directly impacts the lives of those we serve.</p> <p><strong>Position Overview</strong></p> <p>The Patient Scheduling Coordinator II is responsible for managing patient scheduling functions, including registration, referral processing, insurance verification, and pre-certification activities. This role plays a crucial part in ensuring efficient clinic operations and positive patient experiences.&nbsp;</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Greet patients and their representatives professionally and courteously</li> <li>Verify and update patient demographic and insurance information</li> <li>Schedule appointments for office visits, labs, radiology tests, injections, and chemotherapy/infusion</li> <li>Coordinate new internal referrals and manage all relevant appointment types</li> <li>Handle patient no-shows and process clinic discharges as necessary</li> <li>Maintain accurate scheduling templates and optimize provider schedules</li> <li>Respond to incoming phone calls and emails related to scheduling inquiries</li> <li>Send out appointment reminders and rescheduling notices</li> <li>Report scheduling or workflow issues to leadership promptly</li> <li>Provide general administrative assistance and patient support</li> <li>Cross-train with other team members to promote departmental efficiency</li> <li>Ensure compliance with safety and confidentiality standards</li> <li>Participate in staff meetings and assist in onboarding new employees</li> <li>Perform other duties as assigned</li> </ul> <p><strong>Qualifications</strong></p> <p><strong>Education &amp; Experience</strong></p> <ul> <li>High school diploma or GED required</li> <li>At least 6 months of related experience or equivalent combination of education and experience</li> </ul> <p><strong>Skills &amp; Abilities</strong></p> <ul> <li>Strong organizational and follow-up skills</li> <li>Excellent verbal and written communication abilities</li> <li>Effective multitasking and prioritization in a fast-paced setting</li> <li>Strong problem-solving and decision-making skills</li> <li>Proficiency