Customer Success Manager

Ready to be Sievo’s next superstar?

We are Sievo – a fast-growing software-as-a-service (B2B SaaS) company from Finland. Our unique superpower is called procurement analytics. We are the global leaders in our space and help our customers understand their own procurement data, make data-driven decisions, reduce emissions, drive supply chain resilience, and beyond!

Does client success make you tick, and are building strong partnerships and customer engagement in a global arena close to your heart? Now you have the opportunity to make an impact as our new Customer Success Manager by providing world-class product support and building strong partnerships with our constantly growing, international user base. You will be working with customers such as Deutsche Telecom, Carlsberg, Mondelez and many more.

As a Customer Success Manager, you will be joining our Customer Success team in Helsinki where we bring tangible value to our customers while having a great passion for data and analytics. We excel in working with customers and helping them solve complex procurement analytics-related problems. Join us now to take part in this great growth adventure and elevate your Customer Success skills further!

As a Customer Success Manager, you will:

• Be the closest point of contact with your dedicated customers, drive well-organized and effective customer encounters, as well as activate and monitor your customers to ensure optimal user adoption.
• Build overview and take ownership of your customers’ journey at Sievo by having knowledge about all ongoing client activities. You coordinate and drive changes, flag issues and act as a project manager for development projects.
• Help clients’ Procurement, Finance and IT functions to get the maximum value out of Sievo’s software by finding solutions for their business and procurement analytics needs.
• Communicate customers’ business requirements and client context to other Sievonians allowing effective issue resolution and product development.
• Collaborate with Key Account Manager to develop strategies ensuring client satisfaction, growth and retention - you will optimize customer environments and processes, analyse client health, as well as identify upsales opportunities.
• Onboard new clients and train users to get the most out of the insights our application provides them.
• Develop and maintain excellent knowledge and skills of Sievo tools, and procurement in general, so that you are constantly able to solve customers' problems.

We expect that you:

• Have know-how to build great and long-lasting relationships with global clients and thrive to exceed client expectations. You have the desire to learn and understand the business and context of your clients.
• Have fluent communication skills in English and excellent presentation skills – your communication is clear, interactive and emphatic. You can communicate complex things in a simple manner with the global Sievo teams, your clients and other stakeholders.
• Are tech-savvy and quick to learn how to use new software and technologies. You have an analytical mindset and the ability to work with large data sets.
• Have experience in using or configuring BI tools, for example PowerBI, Tableau or QlikSense. You understand how analytics are built.
• Are a fantastic problem solver. You do whatever it takes to find an optimal solution and do not settle for an ‘okay’ alternative.
• You have an organized and structured way of working, you love deadlines and keeping track of things! You are not afraid of taking strong ownership of a wide range of tasks, including driving customer actions internally or prioritizing tasks of supporting teams.
• Are able to work effectively across cross-functional teams while being collaborative and solution-oriented.
• Have understanding of IT industry and SaaS business as the context we operate in.
• Are able to join us at the office in Helsinki city center at least 2 days per week. We also expect that you are able to occasionally travel to meet customers.

What we also appreciate:

• Prior experience or understanding of procurement and supply chain as the context we operate in would help you make a flying start!
• We work in English, but ability to hold discussions in other languages, such as French or German, is considered as an advantage.

We offer you:

• An open, honest and supportive Nordic working culture.
• The possibility to work with high profile executives from Fortune 500 companies.
• Possibility to work with an international group of great people with diverse backgrounds.
• An environment that challenges you to exceed and enables you to learn more.
• Freedom and responsibility.