Customer Engagement Manager (Senior Level) - USA

Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too.

We are seeking a strategic and experienced Customer Engagement Manager in the USA to drive success for our enterprise customers. In this high-impact role, you will be the trusted advisor for global brands, ensuring they achieve key business objectives through Trackunit’s innovative solutions. With deep expertise in Customer Experience, you will proactively lead adoption, retention, and value realization, helping our customers maximize their investment.

This is a flexible opportunity, allowing you to work remotely from anywhere in the U.S., while making a meaningful impact on a global scale.

What’s in it for you?

• A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees.
• International environment with regular check-ins and social events across teams, departments and borders.
• We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
• Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here. 

Who are you ideally?

• 5+ years of experience in Customer Success, Account Management, Sales, or Services within a SaaS company.
• A bachelor’s degree in Business, Marketing, or a related field is required, with a master’s degree preferred.
• Proven ability to build strong relationships with stakeholders and C-level executives to drive business success.
• Strong communication skills with experience presenting technical solutions, establishing goals, and providing data-driven insights.
• Hands-on experience deploying SaaS platforms across enterprise organizations and ensuring long-term customer engagement.
• An adaptable mindset with the ability to thrive in dynamic environments and respond strategically to evolving customer needs.
• Excellent project management skills with the ability to manage multiple initiatives while working independently and collaboratively.
• Proficiency in CRM tools, data analysis, and customer advocacy to enhance the overall customer experience.
• Ability to travel through the USA up to 50% of your time.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

Primary responsibilities:

• Manage enterprise-level customer relationships, ensuring seamless post-sale adoption and value realization.
• Identify customer challenges, translate them into tailored solutions, and drive measurable business impact.
• Conduct business reviews and health checks with cross-functional teams to ensure customer experience is in alignment with customer expectations, understanding product usage and use cases, awareness of best practices and customer challenges
• Work closely with senior leadership, marketing, and product teams to optimize customer