Customer Service Specialist: Evenings & Weekends (Las Vegas)

<p>&nbsp;</p> <p><strong>*This role requires availability for afternoon, evening, and weekend hours.</strong></p> <p><strong>*1-year of restaurant experience required.</strong></p> <p>&nbsp;</p> <p>Have you personally experienced the varied demands of a food service operation?</p> <p>Do you love the challenge of thinking on your feet and solving problems in real time?&nbsp;</p> <p>Is dependability a point of personal pride for you?&nbsp;</p> <p>If so, read on to learn more about our open CSS role and apply today!</p> <h1><strong>About the Role</strong></h1> <p>As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity. This group of ambitious professionals understands the value of commitment and follow-through, showing up each day (with regular shifts covering night and weekend hours) to ensure 86 customers are supported whenever a service need arises.&nbsp;</p> <p>&nbsp;</p> <h1><strong>Responsibilities</strong></h1> <ul> <li>Promptly respond to customer requests by phone, text message, email, chat, slack, and portal.<br><br></li> <li>Communicate with customers and vendors to identify the root cause of an issue.<br><br></li> <li>Troubleshoot equipment repairs with customers in real time.<br><br></li> <li>Solve complex problems, both technical and non-technical in nature.<br><br></li> <li>Coordinate service visits and repairs to ensure optimal customer uptime.<br><br></li> <li>Utilize data insights and service history to provide consultative feedback to customers.<br><br></li> <li>Resolve time sensitive tasks in an expeditious manner.<br><br></li> <li>Follow processes and procedures in order to ensure complete, accurate, and timely records in all relevant systems and profiles.<br><br></li> <li>Take pride in delivering high quality service and written documentation.<br><br></li> <li>Grow relationships with our customers and vendors.<br><br></li> <li>Ensure customer and vendor satisfaction and provide world-class support.<br><br></li> <li>Champion the voice of the customer in collaboration with other 86 teams.<br><br></li> <li>Manage a seamless customer experience from end-to-end, ensuring our service request execution delights every customer.</li> </ul> <p>&nbsp;</p> <h1><strong>Qualifications</strong></h1> <ul> <li>3+ years of experience in customer facin