Client Access Representative

Job Description:

Job Title: Client Access Representative  

Location:  Columbia, Missouri

Department: Client Access 

Employment Type: Full-Time 

Job Summary: 

The Client Access Representative is responsible for receptionist and clerical duties in our clinic and will schedule clients, collect payment, and maintain current and updated client paperwork. The Client Access Representative is the face of the organization for all visitors and is responsible for the first impression we make. 

The Client Access Representative position offers…. 

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  

• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce.  

• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 

The Client Access Representative is responsible for the overall process of scheduling clients, collection of payment and maintaining current and updated client paperwork. 

Duties also include but are not limited to the following: 

• Arrive clients to the clinician practice. This process includes greeting the client, verifying all personal information (address, telephone, etc.), verifying method of payment, verifying insurance, collecting co-payment when applicable, entering necessary information into the computer system, and providing any requested information to clients. 

• Schedule clinicians’ appointments and obtain the clients benefits and eligibility. 

• Bump, cancel and handle no-show appointments according to the established process. 

• Work with clients, families and/or staff in handling and resolving problems that occur during the course of visit. 

• Provide leadership with perception of clinician office practice services. 

• Request, prepare and ensure the completeness of the client health record. 

• Collect and make changes for payments received, complete receipt for client, and follow appropriate paperwork to record transaction. 

• Compare daily cash amounts against daily transactions in order to ensure that records balance. 

• Verify and coordinate client referrals. 

• Effectively utilize all appropriate applications of Electronic Medical Records. 

• Answer phone system, handle and/or direct call to appropriate area; place calls as requested by leadership. 

• Effectively manage dynamic, potentially stressful client encounters. 

• Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs and other light furniture. 

• Maintain working knowledge of all office equipment, fax, copiers, phones, etc. 

• Participate in service monitors and quality improvement programs. 

• Use excellent guest relations skills in all interactions with clients, visitors and staff. 

• Perform additional duties and projects as assigned by leadership. 

Knowledge, Skills, and Abilities: 

• Receives minimal instruction on day-to-day work and receives general instruction on new assignments. 

• Excellent oral, written and interpersonal communication skills required. 

• Must have strong customer service orientation skills. 

• Able to multi-task while being a team player. 

• Excellent organization skills 

• Excellent typing skills and ability to work with a computer. 

• Reliable transportation to get to the area assigned. 

Experience and/or Education Qualifications: 

• High school diploma or GED required. 

• Previous customer service experience preferred. 

Supervisory Requirements: 

• None 

Employment Requirements: 

• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check. 

• Completion of New Hire Orientation at the beginning of employment. 

• All training requirements including Relias at the beginning of employment and annually thereafter. 

• Current driver’s license,