Jobs and Careers

Director of RoadCARE

United Statesfull_timeVerifiedPosted 2 Dec 2025

About the role

Are you looking for a forward focus environment where you are continually challenged, and the atmosphere is affirming? Do you want to be a part of a team where you are often out of your comfort zone, but you wake up excited to go to work each day? How about a place where people are growing because they desire change and growth is modeled and expected? WHO WE ARE: Premier Trailer Leasing is a 'USA Today Top Workplace' and one of the largest trailer leasing and rental companies in the nation, specializing in long-term leasing and short-term rental services for over-the-road vans, flatbeds, refrigerated equipment and chassis with an inventory of 65,000 trailers and a growing network of locations across the United States. At Premier you will find an environment where you are seen, heard and valued. Join us and experience what it means to live a culture of C.A.R.E! JOB SCOPE: The Director of RoadCARE is a key operations leader responsible for developing and executing the company’s nationwide service strategy for emergency roadside assistance (RoadCARE), customer maintenance support, vendor partnerships, and uptime optimization. This role ensures excellence in service delivery, cost-effective maintenance practices, and a consistent customer experience aligned with Premier’s brand and operational standards. Reporting directly to the VP - Operations, this leader collaborates cross-functionally with field operations, IT, customer support, finance, and vendor management to drive service efficiency, data-driven decisions, and customer satisfaction. KEY RESPONSIBILITIES:

Lead and manage the RoadCARE and customer maintenance team, ensuring 24/7 service coverage and responsiveness.
Develop and implement strategies to enhance trailer uptime, reduce customer downtime, and streamline maintenance response protocols.
Develop plan to grow network of vendors and oversee vendor management strategy, including onboarding, performance evaluation, cost controls, and SLA adherence for external service providers.
Design and monitor KPIs, metrics, and dashboards to track response times, repair costs, service quality, and vendor performance.
Partner with IT team to develop data housing and display of customer-owned equipment and maintenance records on Premier’s website and enhance systems and tools supporting roadside dispatch and maintenance tracking.
Develop strategy to drive growth of the customer maintenance program and attend sales meetings with prospective and existing customers when needed
Drive continuous improvement initiatives that enhance service reliability, reduce claims, and improve customer satisfaction.
Lead, develop, and mentor a team of RoadCARE managers, supervisors, specialists, coordinators and support staff to achieve performance targets.
Collaborate with ROMs, Branch Operations, Sales, and National Accounts teams to resolve escalated service issues and ensure high-quality interactions with customers.
Develop and manage the department budget, including forecasting service volume, labor costs, and vendor expenses.
Ensure compliance with DOT, OSHA, and other regulatory and safety standards related to field service operations.