Technology Services Group (TSG) Technician II

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Job Description:

This is not a remote or flex location position; employee is required to come into the facility for their regular schedule.

Job Level: Technician II

Job Location: Minden, NV

Internal Grade Salary: 009

Work Schedule: Monday - Friday, 8-hour workday, 4 am - 12:30 pm (PST)

The internal job posting will close on Wednesday, August 14th at 11:59 PM (PST)

Job Summary
This position provides day-to-day technical support for network infrastructure and internal desktop systems software and hardware. This position installs, configures, and troubleshoots desktop systems, workstations, servers and network issues. This position maintains passwords, data integrity and file system security. This position provides technical assistance to computer system users and answer questions or resolve computer problems for clients in person and via phone, email, chat, etc. This position provides assistance concerning the use of computer hardware and software, including printing, installation, enterprise systems (SPLUS, ETPS2, and E2K, etc.), e-mail, and operating systems.

Responsibilities:
• Responds to customer service requests and determines the technical service issue (i.e., software or hardware related) and uphold confidence in TSG.
• Communicates with customers by phone to discuss identified problems or concerns and resolve the issues (e.g. hardware or software malfunction, user error, etc.).
• Researches identified issues by asking questions, reviewing internet data sites, and/or internal website (i.e., project notebook) to identify solutions and facilitate resolution.
• Conducts site visits within the district to troubleshoot issue and/or install or upgrade hardware and software if service issue can’t be resolved virtually.
• Conducts follow-up with customers to verify issues were resolved completely.
• Completes service orders to avoid operational delays in resolving issues.

Qualifications:
• Ability to communicate highly technical information to both technical and non-technical users
• Knowledge of Microsoft Operating Systems (client/server)
• Experience with Cisco VPN, Citrix, Ghost, Symantec, Desktop Apps, Active Directory and various Web browsers - Preferred
• Technical Certifications such as A+, Network or MCP - Preferred
• Technical work experience - Preferred

Compensation & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $22.10/hour to $35.90/hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This position is eligible for a bonus based on company performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/col