Onsite System Technologist - Calvert County, MD

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

This position is responsible for configuration and deployment support, as well as, system management functions and includes troubleshooting and design/implementation associated with ASTRO 25, WAVE VOIP and adjacent technologies for Federal, State and Local government agencies requiring highly secure, easily managed, mission critical IP networks. This position reports to the Onsite Senior Field Services Team Manager. The System Technologist position is an onsite, dedicated position that works directly with the public safety customer in Calvert County, MD. 

• Provide daily on-site technical support, ensuring best practices are followed for the design, implementation, operation, and maintenance of ASTRO 25 networks and related technologies.
• Support Operations and Maintenance activities for ASTRO 25 networks and adjacent technologies
• Support technical architecture designs for ASTRO 25 and adjacent technologies
• Collaborate with Sales, Customer Service Managers, Senior Field Services Team Managers, and the System Integration team to define strategy, direction, and implementation plans for ASTRO 25 networks and adjacent technologies.
• Create/update system documents and drawings, work plans, managed service offerings, MOPs and SOPs, etc. as required.
• Support third-party vendor equipment.
• Work with third party vendors/contractors to ensure delivery of requirements set forth by the design.
• Act in the capacity of a member of the on-site technical staff in best practices for design, implementation, and O&M activities.
• Support Operations and Maintenance activities for ASTRO 25 subscribers and adjacent technologies.
• Provide preventative maintenance services on Motorola subscribers including APX mobiles and portables.
• Programming of Motorola subscriber devices using supplied codeplugs (minimal codeplug creation/alterations required) using Motorola CPS.
• Troubleshoot, repair, install, maintain, align, and program Motorola handheld subscriber units (APX6000/8000 and KVL 3000/5000)

Candidate Experience:

• Ability to understand and/or learn troubleshooting and assessment of subscriber radios
• Familiarity with ASTRO 25 Conventional wide-area voice and data systems including OTAR/OTAP and Radio Management.
• Ability to understand and/or learn MSI Managed Support & Services processes, products, and network management solutions
• Ability to understand and/or learn troubleshooting and assessment of live networks
• Awareness of routing protocols: BGP, OSPF, ISIS and others as needed
• Awareness of ASTRO 25 Conventional wide-area voice and data systems including OTAR/OTAP, MoM, and cyber technologies (CAC-PIV)
• Familiarity with LAN switching protocols
• Familiarity with Manufacture Hardware: Juniper, Nokia, HP, Fortinet
• Awareness of different media types: Metro Ethernet, Frame-Relay, Ethernet, SONET
• Awareness of physical layers such as: Fiber, Copper, Microwave.
• Expe