Student Services Manager

As the Student Services Manager, you are responsible for the efficient operation and effective leadership of an American College of Education's Student Services team. You support the direction and leadership for the strategic goals and objectives of the college. Leading the Student Success team, you will ensure that excellent customer service is being provided to ACE students at all times, and that internal processes are met.

Requirements

Who is American College of Education 

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable and accessible online programs grounded in evidence-based content and relevant application. Our graduates are prepared to serve, lead and achieve personal and professional goals in diverse, evolving communities. As a socially conscious institution, we’re dedicated to making a positive impact and inspiring our students to do the same.  

ACE is a mission-driven institution continually recognized for its commitment to social responsibility and positive impact. As an Impact Institution, we believe we have a responsibility to our students, alumni, employees, communities, and society as a whole. Guided by our core values, we strive to create meaningful impact that extends well beyond our bottom line. 

Who You Are 

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.     

As the Student Services Manager, you are responsible for the efficient operation and effective leadership of an American College of Education's Student Services team. You support the direction and leadership for the strategic goals and objectives of the college. Leading the Student Success team, you will ensure that excellent customer service is being provided to ACE students at all times, and that internal processes are met. 

Compensation 

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The starting salary range for this position is $75,000.00 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role. 

What We Look for in the Ideal Candidate 

• Demonstrates self-reliance by meeting/exceeding workflow needs.  

• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.  

• Follows established processes as outlined by organization and leadership.  

• Completes assigned duties based on daily business needs and individual skill set.  

• Consistently produces a high volume of quality work.  

• Capable, and adapts as needed, to work under pressure and meet tight deadlines.  

• Proven ability to work independently with limited supervision and with other department personnel.  

• Must support and embrace the College’s Impact mission to improve the people and communities we serve through our civic engagement initiatives.   

• Must have exceptional communication, organization, and time management skills.  

• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.  

• Must be collaborative in driving decisions and a team-player.  

• Strong analytical and problem-solving skills with a high attention to detail.  

• Builds and maintains student satisfaction.  

• Recognizes and anticipates student needs.  

Day to Day Responsibilities 

In this role you will wear different hats, but your skills will be especially essential in the following areas:  

• Interviews and hires Student Success Coaches using approved processes. Develop all new hire training materials and on-boarding plans. 

• Supervises, trains, and evaluates the Student Success Coaches, providing ongoing on-on-one professional development and performance feedback based on KPIs. 

• Assigns the Student Success Coach team to the retention and outreach of students through the student life-cycle up to graduation. 

• Develops and implements advising best practices, protocols, and quality assurance measures to assist Student Success Coaches to meet the department and institution goals.  

• Acts as a subject matter expert and conduct ongoing