Senior Account Manager

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team

Upstart’s lending partnership team is responsible for growing and managing the banks and credit unions that leverage Upstart’s consumer lending technology to enable access credit.    

As an Senior Account Manager, you will own and grow strategic lender partnerships by acting as a trusted advisor, business operator, and internal advocate. You’ll be responsible for driving results, deepening relationships, and helping partners maximize value from our products and capabilities while navigating risk, performance, and growth objectives.

This role sits at the intersection of relationship management, financial acumen, and cross-functional execution.

How you’ll make an impact

Own and Grow Strategic Relationships

• Build strong, trusted relationships with business owners through frequent, proactive engagement
• Establish rapport with executive sponsors and senior leaders, serving as a trusted escalation point and advisor
• Lead monthly KPI discussions and periodic business reviews with cross-functional stakeholders
• Demonstrate empathy and a service-oriented mindset to deeply understand partner goals and needs
• Leverage partners for references and advocacy; show appreciation through thoughtful outreach 

Drive Business Results

• Grow lender origination volume through expanded product usage and optimized credit configurations
• Identify and execute opportunities to expand products and capabilities within existing accounts
• Negotiate new and existing contracts to achieve favorable terms and long-term partnership value
• Partner with internal teams to unlock growth while maintaining strong portfolio performance

Advise on Risk, Performance & Financials

• Serve as a subject-matter expert on lender-controlled risk levers, including configurations and program adjustments
• Explain pricing structures and return mechanics so partners can set and manage returns throughout the lifecycle of a program
• Analyze and communicate loan performance and overall portfolio health

Cross-Functional Collaboration

• Act as a partner across internal teams including data analytics, sales consulting, sales, legal, compliance, product, implementation, operations, and customer success
• Influence without authority to drive alignment and execution across teams
• Represent and advocate for partners internally while balancing company objectives

Operational Excellence

• Maintain accurate and up-to-date account records in Salesforce, including priorities, relationship context, and opportunities
• Track opportunities and ensure status and contacts are current
• Leverage enterprise tools effectively, including G-Suite, Zoom, Slack, Salesforce, Jira, and ticketing systems

Minimum Qualifications 

• 10+ years of experience in consulting, financial services, or operations — ideally within a fintech or financial institution.
• Highly proactive with a strong sense of urgency and ability to prioritize high-impact work
• Comfortable operating autonomously in a fast-changing environment
• Executive presence with the a