Federal Operations Manager

Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team.


Summary
The Federal Operations Manager is responsible for managing and directing the day-to-day operations of Goodwill Easterseals Miami Valley’s federal contracts. This role ensures operational excellence, regulatory compliance, and alignment with the organization’s mission. The Manager will lead staff, ensure high-quality service delivery, develop relationships with federal agencies, and coordinate cross-functional initiatives to drive performance, efficiency, and growth across federal contract sites.

Essential Duties & Responsibilities
1. Oversee operations and performance of all federal contract sites to ensure compliance with federal standards, contract terms, and agency goals.

2. Develop, lead, and train site supervisors and staff across multiple locations under federal contracts.

3. Monitor and manage contract performance metrics, including quality, financials, staffing, and mission-based outcomes.

4. Ensure all federal reporting requirements are met, including timely and accurate submission of deliverables.

5. Lead contract startup and closeout activities in coordination with Business Services and partner agencies.

6. Ensure compliance with federal regulations, including Department of Labor, AbilityOne, OSHA, and security clearance protocols.

7. Serve as primary liaison with federal contracting officers, inspectors, and agency representatives.

8. Contribute to the development of bids and proposals for new federal contracts or modifications to existing ones.

9. Manage federal contract budgets and ensure operations stay within approved spending parameters.

10. Drive continuous improvement and operational efficiency through process optimization and staff development.

11. Maintain required records and reports for internal use and external compliance.

12. Respond to after-hours or on-call situations as needed.

Supervisory Responsibilities
Directly supervises federal contract site managers and support personnel. Responsible for hiring, training, performance management, and staff development.

Education Requirements
Bachelor’s degree in Business Administration, Operations Management, Public Administration, or related field. Equivalent experience may be considered in lieu of a degree.

Experience Requirements

• Minimum 5 years of operational management experience, preferably in a federal contracting or government services environment.

• Demonstrated success in managing large-scale service operations with multiple sites and contracts.

• Proven ability to manage federal compliance, government relationships, and contract performance.

• Experience with the AbilityOne program, SourceAmerica, or similar preferred.


Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Will require flexibility in maintaining hours on various shifts for different sites.

Employees must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.

Must be able to travel locally and regionally to contract sites.

Must maintain the ability to pass a criminal background check and random drug screens and obtain the required passes for each of the Government facilities in which work is performed by this business unit.

Skills & Abilities
1. Strong leadership and team development skills.
2. Advanced knowledge of federal contract compliance and operational regulations.
3. Excellent written and verbal communication skills.
4. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
5. Analytical and critical-thinking skills to assess and so