Guest Services Specialist - P/T
City of Boca RatonAbout the role
Posting number: 04589
Department: Recreation Services - BPD
Division: Community Center 64/31221
Job classification: Guest Services Specialist - Part Time
Posting type: Open
Categories: Parks and Beaches, Parks and Recreation, Parks
Summary
Build Your Future with the City of Boca Raton!
At the City of Boca Raton, a career in public service is more than a job — it’s your chance to make a meaningful impact in a vibrant and sustainable coastal community. Driven by our core values of Fairness, Integrity, Respect, Service, and Trust, we are committed to fostering a workplace where employees feel appreciated, inspired, and supported.
Whether you're starting out or looking to take your public service career to the next level, the City of Boca Raton offers the tools, resources, and culture to help you succeed.
Apply now and join the city that’s building careers and shaping a stronger tomorrow!
In this role, you'll support the daily operations and maintenance of the facility, ensuring it remains a great place for our community to enjoy. You'll be working closely with others, contributing to a positive atmosphere for both staff and visitors. This position involves a variety of tasks and is supported by regular guidance to help you succeed.
Examples of duties
- Greet and assist patrons, providing information about services, programs, and policies.
- Manage court bookings, confirm reservations, and handle cancellations.
- Schedule tennis lessons, manage instructor availability, and track lesson records.
- Process payments, issue receipts, and handle cash, credit card, and online transactions.
- Handle membership registrations, renewals, and maintain accurate member records.
- Assist with organizing and promoting tournaments, social events, and special programs.
- Perform office tasks, maintain the reception area, and manage communication between patrons and staff.
- Assist in maintain court appearance which can include rolling/brushing and lining courts clay courts. Blowing debris and removing excess water when needed. Routine custodial care inside the facility.
- Performs related tasks as required.
Qualifications
Knowledge of:
- Basic understanding of tennis rules and terminology to assist with bookings and inquiries.
- Knowledge of general office techniques.
- Basic understanding of tennis rules and terminology to assist with bookings and inquiries.
Skilled in:
- Skilled in customer service, including friendly and professional communication, conflict resolution, and creating a welcoming atmosphere for members and guests
- Prioritizing tasks effectively to ensure efficient workflow and on-time completion.
- Proficient in typing at a speed of 20 words per minute
Ability to:
- Collaborate with staff and supporting event coordination to ensure smooth facility operations.
- Understand and follow both oral and written instructions.
- Operate cash register and make simple arithmetical calculations.
- Multitask by managing phone calls, in-person inquiries, and administrative duties simultaneously
Supplemental information
- Any combination of education and experience equivalent to graduation from high school and
- Six (6) months of experience performing office support and clerical functions, including experience with operating point of sale and cash handling.
POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:
Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:
- Criminal Background Check
- Employment Verification
- Credit Check
The environmental conditions and physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Occasionally ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like
- Occasionally moving self in different positions to accomplish tasks in various environments including tight and confined spaces
- Occasionally adjusting or moving objects up to 25 pounds in all directions
- Occasionally lifting/carrying objects 30 pounds or less
- Occasionally pushing/pulling objects 30 pounds or less
- Occasionally working in a normal office environment with few physical discomforts
- Occasionally workin
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