Manager Information Technology Access and Revenue Cycle Applications

The Manager assumes responsibility to manage day to day operations of the unit/department to provide high quality and safe patient care in a safe practice environment. The manager directs and develops staff; collaborates with multidisciplinary professionals; and provides service excellence.

The Manager assists the Director with
•    Long-term strategic planning for the workforce;
•    Establishing and implementing standards for practice and maintaining authority, accountability and responsibility for staff in their area of responsibility;
•    The ongoing support and cultivation of a culture of shared decision making;
•    Budgeting and planning.

Manages and leads the operations and staff: IS Applications (Epic) staff. Ensures the implementation of strategic objectives for the availability of information and information systems throughout the organization.  The manager works closely with the Director, EHR Application, supervisory and professional staff toward the achievement of departmental goals. The Manager is responsible for providing senior management, healthcare professionals and physicians with quality computerized information in an integrated, user-efficient, and patient-focused manner. The Manager assumes a key role in partnering with the Director for the strategic planning and implementation of systems for the Health System. Responsible for the effective and efficient upkeep of the Epic environment for the Health System. Off-hours work and participation in on-call rotation are required.

LEADERSHIP VALUES

The MNH Leadership Values we are striving to emulate:
•    Respect, appreciation and caring for all-positive outlook 
•    Initiative, achievement oriented, drive for excellence and continuous improvement; perseverance and ability to see the big picture
•    Teamwork and support for others; interdependence and commitment to the collective; system success as opposed to individual achievement or credit 
•    Open, respectful, candid communication; handles conflicts and differing points of view directly; doesn’t shy away from difficult issues or conversations 
•    Stewardship of resources and passion for efficiency
•    Ownership of actions and results focused 
•    Resilient; adaptable to change; perseveres in the midst of challenges
•    Courage

ESSENTIAL FUNCTIONS

1)    Department Management
•    Financial Management: analyze, monitor, and explain budgets and variances; ongoing evaluation of productivity; and maximize care efficiency and throughput
•    Human Resource Management: Evaluate staffing needs and patterns; utilize recruitment techniques as it relates to staff selection; and ensure proper orientation.
•    Performance Improvement: utilize lean tools and methodology for identified areas of improvement; use of MDI (manage for daily improvement) strategies to drive outcomes; evaluate and improves customer/patient engagement performance; monitor patient safety reporting; participate in root cause analysis; promote workplace safety; maintain survey and regulatory readiness; just culture; and promote intra/interdepartmental communication
•    Foundational thinking skills: apply systems thinking knowledge as an approach to analysis and decision making
•    Technology: use of technology to support decision and improvement activities
•    Change management: facilitate change through assessing readiness, involving key stakeholder and those that do the work, communicate changes, and evaluate outcomes. 
•    Appropriate clinical and revenue cycle practice knowledge: maintain knowledge pertinent to scope of responsibility and promote evidence-based practice

2)    Leadership
•    Human resource leadership skills: performance management (conduct evaluations, assess staff, monitor fitness, initiate corrective actions, terminations, etc.); staff development and assurance of competencies; and staff retention skills and activities.
•    Communication skills: open, respectful, and effective, both oral and written. 
•    Relationship management & influencing behaviors: manage conflict; situation management, promote team dynamics, mentor and coach staff & peers, apply communication principles;  encourage participation of staff; role model professional behavior; act as a change agent; and apply principles of self-awareness
•    Diversity and Inclusivity: maintain and environment of fairness and equality.

3)    Professionalism
•    Personal and professional accountability: practice ethical behaviors; hold self and other accountable for respectful and professionalism; and promote and role model lifelong learning.

4)    Technical
•    Directs the overall activities of the Health System’s Epic Clinical Systems, and others as assigned.