Senior Manager – ServiceNow Program Suite

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Senior Manager – ServiceNow Program Suite

Crowe is seeking an experienced and strategic leader to join our growing ServiceNow Cloud Solutions practice. As a Senior Manager, you will lead enterprise ServiceNow Program Suite implementations while driving business development, executive client relationships, and practice growth. This role is ideal for a consulting leader who combines broad ServiceNow platform expertise with strong delivery leadership and a passion for building high-performing teams.

Responsibilities

• Lead enterprise ServiceNow Program Suite implementations from strategy through deployment, ensuring successful delivery, financial performance, and client satisfaction.
• Serve as a trusted advisor to executive client stakeholders, helping define ServiceNow roadmaps and digital transformation strategies.
• Oversee multiple client engagements, providing leadership to Managers, Senior Consultants, Solution Architects, Developers, and project teams.
• Lead business development activities including executive presentations, solution demonstrations, proposals, Statements of Work (SOWs), and sales pursuits.
• Build and expand executive client relationships while identifying opportunities to grow existing accounts and develop new business.
• Mentor and develop consulting team members, supporting recruiting, coaching, performance management, and career growth.
• Drive practice development through delivery methodologies, implementation accelerators, thought leadership, and collaboration with ServiceNow and alliance partners.
• Partner with practice leadership on staffing, utilization, forecasting, project financials, and overall practice performance.

Basic Qualifications

• 8+ years of professional consulting or technology implementation experience.
• 7+ years leading enterprise ServiceNow implementations and consulting engagements.
• Broad ServiceNow platform experience with deep expertise in one or more solution areas, including IRM/GRC, SecOps, ITSM, ITOM, SPM, CSM, HRSD, App Engine, or related ServiceNow products.
• Proven success leading multiple complex implementations while managing project financials, delivery quality, and executive client relationships.
• Experience driving business development through proposals, demonstrations, executive presentations, and account expansion.
• Experience leading and developing consulting teams.
• Bachelor's degree required.
• Willingness to travel as needed for client engagements.

Preferred Qualifications

• Strong understanding of enterprise ServiceNow architecture and platform strategy.
• Excellent leadership, communication, presentation, organizational, and problem-solving skills.
• Experience collaborating with ServiceNow account teams and alliance partners.
• Demonstrated success growing consulting practices and expanding client relationships.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• One or more ServiceNow Certified Implementation Specialist (CIS) certifications
• Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA) or equivalent advanced ServiceNow certifications are a plus

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We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The application deadline for this role is 07/10/2026.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making