Customer Support Engineer

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

 

 

Join Oxford Instruments as a Customer Support Engineer for Material Analysis in Wiesbaden, Germany!

At Oxford Instruments, we are pioneers in high-tech tools and systems for research and industry. With a rich history dating back to 1959, we specialize in designing, manufacturing, and supporting cutting-edge scientific instruments and solutions in fields like materials science, nanotechnology, and industrial applications. Join us in advancing scientific knowledge and technological progress! Our Materials Analysis group encompasses Electron Microscopy and Mechanical Microscopy products, Atomic Force Microscopes, Raman Microscopes, and Benchtop NMR. You will be part of a dynamic team working on innovative projects and collaborating with experts in the field.

 

As a Customer Support & Service Engineer, you will play a vital role in ensuring customer satisfaction and technical excellence. Your responsibilities will include:

✅ Achieving 100% first-time installations by verifying instrument compatibility and delivering exceptional results ✅ Diagnosing faults, performing on-site repairs, and providing calibration advice and training ✅ Offering excellent customer support through various channels, including phone, email, and in-person interactions ✅ Conducting preventative maintenance and ensuring timely repairs and shipment of systems and parts ✅ Coordinating with the European team and headquarters to maintain positive customer relationships and facilitate ongoing communication ✅ Keeping technical documentation up to date and staying informed about new products and technological advancements

 

Role requirements:

�� Education / Qualifications

• BS/MS in Engineering, Electronics, Applied or Experimental Physics, Material Science, or equivalent practical experience
• 3+ years of hands-on experience using and troubleshooting AFMs or similar high technology tools

�� Professional Skills/Abilities

• Proficient in electronics and hardware troubleshooting, with soldering skills
• Excellent time management skills to effectively handle complex technical problems
• Ability to collaborate effectively with colleagues on challenging technical issues
• Strong customer service skills to provide exceptional support
• Fluent in both German and English languages (spoken and written)

�� Personal Qualities

• Hardworking individual dedicated to the success of the business
• Flexible attitude, open to unexpected changes in day-to-day timelines
• Effective communication skills with colleagues, management, and customers, even in high-pressure situations
• Willingness to travel worldwide, with at least 60% of the time spent on travel

 

At Oxford Instruments, we value our employees and offer a range of perks and benefits, including:

�� Corporate Benefits ��️‍♂️ Sports Membership ��‍♂️ JobRad �� Pensionplan BAV �� Language Courses �� 30 days of paid leave �� Company Car �� LinkedIn Learning Courses

 

Join our secure and innovative company with an intercultural working environment and flat hierarchies. Alongside a competitive starting salary, you'll have opportunities for career development within our global organization, along with a healthy work-life balance.

If you meet these essential requirements and are ready for an exciting career opportunity, please apply with your cover letter and updated CV. We can't wait to hear from you! ��

 

 

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

 

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.