Chief Supplemental Health Strategy and Execution Officer

Reporting to the President of Supplemental Health Solutions, the Chief Supplemental Health Strategy and Execution Officer will lead the development and execution of the strategic vision for the business to drive growth, enhance market position, and optimize the customer experience. 

As a member of the Supplemental Health leadership team, the role is accountable for shaping the long-term business strategy by partnering closely with teams across the value chain to understand stakeholder needs and broader external environmental factors that impact the market.   They will play a key leadership role in ensuring the Supplemental Health leadership team, matrix partners and senior executives are aligned to a compelling vision of the future, while ensuring investments in the business deliver the expected business outcomes.

Key Responsibilities:

Strategic Leadership

• Lead a team of professionals dedicated to the creation and execution of the organization’s strategy and foster an environment of personal development and accountability

• Work closely with Supplemental Health leaders to define business priorities, assess industry trends, and identify opportunities for innovation and delivery excellence

• Partner across the Supplemental Health leadership team and Cigna executive leaders to develop the business strategy and vision

• Lead across a matrixed environment to ensure alignment and execution of the business strategy while ensuring investments deliver the required business outcomes

• Communicate the strategic roadmap, including setting measurable objectives, and creating a compelling vision for the future of the business

Portfolio Execution

• Lead the development of a multi-year strategic roadmap, inclusive of clear objectives, investment requirements, key milestones, and expected business value 

• Partner across the organization to create and prioritize business cases required to execute the strategic roadmap and drive participation in the Enterprise Portfolio process:

  • Develop and communicate a compelling business case for the Supplemental Health Business

  • Advocate for annual Enterprise Portfolio investments in Supplemental Health, ensuring prioritization of key capability needs

• Oversee and monitor the execution of the portfolio, ensuring alignment with the strategic roadmap and business objectives of Supplemental Heath

• Drive cross-functional collaboration to ensure initiatives are delivered on time, and within scope and budget

• Implement processes for monitoring progress, identifying risks, and making necessary adjustments to ensure optimal outcomes

• Develop and lead the strategy execution process including initiative intake, evaluation and prioritization

Financial Oversight

• Oversee and manage the financial reporting process on behalf of the business, including partnering with Finance and other stakeholders to evaluate and communicate financial outcomes and projections, and develop the multi-year financial plan

• Lead the development of budgets related to strategic initiatives, ensuring cost-effectiveness while achieving business objectives

• Analyze financial data and performance metrics to assess the ROI of strategic projects

Stakeholder Management

• Collaborate with internal and external stakeholders, including leaders from supporting organizations, to align strategies and improve execution

• Present strategic updates, analysis, and recommendations to senior leadership, Cigna executive leadership and other key stakeholders

• Maintain and deliver relevant business and initiative documentation to drive transparency within Supplemental Health, across all stakeholders, and with Cigna executive leadership

Change Management & Continuous Improvement

• Lead across the Supplemental Health organization to create a culture of continuous improvement by analyzing and optimizing processes, tools, and methodologies

• Drive collaboration and surface cross-functional pain points to ensure execution excellence and an optimal customer experience

• Lead change management efforts related to the execution of strategic initiatives, ensuring smooth transitions and buy-in from all relevant parties

Organizational Leadership

• Supports the President of Supplemental Health to manage and execute the operating model, connecting all functions to the overall business priorities and strategies

• Drives annual creation of organizational goals and ke