Order Fulfillment & Outbound Sr. Manager

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth

Job Description

Our distribution business is experiencing transformative growth—with no end in sight. 

That’s why we’re looking for an Order Fulfillment & Outbound Sr. Manager for our Garland, UT, distribution center. In this role, you will coordinate operations to ensure that customer service levels are met or exceeded and that financial goals are achieved. In addition, the position is responsible for establishing consistent communications across functional teams within the distribution center—including our Order department and Customer Service team—as well as with external partners such as third-party vendors. Applicants should have experience utilizing sophisticated WMS/WCS and other automated systems and equipment, including RF equipment, sortation, conveyor systems and forklifts. The ideal candidate has excellent problem-solving skills and can work independently, take appropriate actions and provide thorough follow-up. 

A day in the office looks like this: 

• Planning and monitoring daily labor needs based on immediate and forecasted order and unit volumes  
• Ensuring all orders and receipts are processed in an efficient, accurate and timely manner  
• Training and developing leaders on proper processes and procedures  
• Working to maintain a high level of associate morale and recognition, keeping the annual turnover rate at an acceptable level  
• Establishing goals, performance criteria and measurement processes to proactively manage employees 
• Partnering with the distribution center director of Operations and Human Resources business partner to ensure adequate staffing levels for present and future needs; actively participating in the hiring process  
• Maintaining a working knowledge of and complying with all company policies and procedures  
• Monitoring standard procedures and recommending new procedures when necessary to ensure that the overall operation runs effectively  
• Consulting with the distribution center director of Operations and Human Resources to ensure consistent use and enforcement of facility and department policies and procedures  
• Working closely with managers, supervisors, and lead personnel to improve the quality and effectiveness of the overall operation—setting and driving toward continuous improvement goals  
• Contributing to an effective safety and security program and ensuring compliance from warehouse associates  
• Overseeing the development of associates by providing tools and cross-training that help team members contribute to the total operation  

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• College degree or 7+ years of equivalent experience required  
• Minimum 7+ years of experience within a high-volume distribution center  
• Talent for managing team members with differing skill levels and enabling them to achieve performance and quality standards  
• Excellent verbal and written communication skills  
• Ability to work in a fast-paced environment where multitasking is expected  
• Strong attention to detail 

Additional Information

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience, plus a bonus plan
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families