Head of Customer Growth

About Eightfold AI

Eightfold AI is the category-defining Talent Intelligence platform, trusted by some of the largest enterprises in the world to hire, develop, and retain their workforce through AI. We are now leading the next chapter of that transformation — the agentic workforce — and the expansion opportunity inside our installed base is one of the most significant in enterprise software. The Customer Growth function exists to capture it.

This is a post-sale revenue leadership role. You will own enterprise expansion across Eightfold's installed base — core platform upsell, agentic expansion into existing customers, and TalentForge enterprise services attach. You will build the expansion sales motion, the agentic upsell motion, and the commercial infrastructure that lets us deepen every enterprise relationship we already have. You will report directly to the Chief Growth Officer and dotted line to the Chief Sales Officer.

Grow installed-base revenue across enterprise and enterprise mid-market accounts. Drive expansion across the core platform, agentic products, and TalentForge enterprise services. This is a post-sale function — new-logo acquisition sits with the new-business Sales organization.

• Core platform upsell into existing enterprise customers

• Agentic expansion into the installed base — driving standalone agentic uptake within accounts that already own Eightfold

• TalentForge enterprise services attach across the installed base

• Enterprise and enterprise mid-market segments (strategic accounts and new-logo acquisition sit outside this function, directly with Sales)

Own Installed-Base Expansion

• Lead the team of Expansion Customer Account Executives covering Eightfold's enterprise and enterprise mid-market installed base

• Build and operate the expansion playbook — account planning, whitespace mapping, multi-thread engagement, and executive-level value selling into existing logos

• Drive expansion across the full enterprise portfolio: core platform upsell, agentic attach, and TalentForge enterprise services attach

• Partner with Customer Value to convert healthy accounts into expansion pipeline and with Customer Agentic Adoption to convert utilization into upsell signal

• Stand up and lead a dedicated agentic upsell motion focused on expanding agentic footprint within existing Eightfold customers

• Define the ideal expansion profile, the upsell motion, and the path from initial agentic deployment to multi-product agentic expansion inside each account

• Build a repeatable, high-velocity upsell motion with clear segmentation between core platform expansion and agentic expansion within the same account

• Partner with Product Marketing and the broader GTM org to sharpen messaging, positioning, and competitive differentiation for the agentic portfolio in expansion contexts

• Own enterprise services attach for TalentForge across the installed base

• Build the attach motion, positioning, and packaging that make TalentForge a natural extension of every enterprise customer relationship

• Partner with Product and Marketing to refine ICP, messaging, and competitive positioning as the business scales

• Lead contracts, pricing, and security review functions across the expansion and agentic upsell motions

• Build pricing strategy and commercial constructs for agentic products — consumption-based, outcome-based, and hybrid models

• Drive deal velocity by removing commercial and security friction; partner with Legal, Finance, and InfoSec to set SLAs the field can count on

• Establish the forecasting discipline, pipeline hygiene, and revenue operations standards that make this function predictable at the board level

• Translate customer reality into commercial strategy — pricing moves, packaging decisions, segmentation shifts, partnership opportunities

• Represent the Customer Growth function in board-level conversations on retention, expansion, and agentic revenue trajectory in partnership with Customer Value teams

• Partner with new-business Sales leadership to ensure the new-