Student Technical Project Manager

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

Information Services & Student Systems

Time Type:

Full time

Work Modality:

Hybrid 02 (On Campus 2 days/Week)

Union:

Excluded

Job Description:

Summary:

The Student Technical Project Manager reports directly to the University Registrar and Associate Registrar for Student Services and Information Systems. The position works closely with the Registrar, and leadership team to support operations and maintenance of the Information Services, Reporting, and Student Systems teams within the OUR. The position works collaboratively with the Registrar, Associate Registrar for Information Services & Student Systems, and the Assistant Registrars for Information Systems & Analytics and Student Systems to improve academic processes and reporting through the consistent, strategic, and intentional use of technology. The position requires the highest level of discretion in handling sensitive data and confidential records. Hiring offers for this position are contingent on successful completion of a background check. This position is eligible for American University’s hybrid work modality.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists the Registrar & Associate Registrar, Information Services & Student Systems in planning, directing, managing, and executing daily operations and future initiatives of the organizational unit. This position provides technical and analytical support to the OUR with emphasis on data integrity, best practices, process streamlining, training and documentation.

• Applies strong leadership and management skills to assist in managing projects, setting priorities and optimizing operational processes.

• Supports data auditing and cleanup initiatives and assists in configuring SIS.

• Creates and updates documentation, knowledge articles and training materials.

• In collaboration with OIT and OUR leadership, assists with Security Access requests, audits current access under the custodianship of the OUR and assists in research needed to complete the annual security access review.

• Works with the Registrar, & Associate Registrar, Information Services & Student Systems to build the catalog of data governance elements.

• Assists in the production and cataloging of reports to support the student experience and administrative needs.

• Other duties as assigned.

Competencies:

• Championing Customer Needs

• Evaluating and Implementing Ideas

• Developing Plans

• Making Accurate Judgments and Decisions

• Building and Supporting Teams

Salary Range:

• $80,000 - $100,000 annually.

Position Type/Expected Hours of Work:

• Full-Time.

• 35 Hours per week.

Supervisory Responsibility:

• Support supervision of staff.

Required Education and Experience:

• Bachelor's degree or equivalent.

• 2-4 years of relevant experience.

• Proven record of successful experience in academic administration or student-oriented service environment.

• Bachelor's Degree.

• 2-4 years of experience in a university registrar management position and membership in AACRAO.

• Strong working knowledge of university-wide ERP systems; specific knowledge of Colleague.

• Solid team leadership skills.

Preferred Education and Experience:

• Master's degree.

• Experie