Customer Success Manager

As a <strong>Customer Success Manager at mama health</strong>, you’ll be the main partner for some of the world’s leading pharmaceutical companies, ensuring that they extract maximum value from our Patient Journey Analytics Platform. You will:<br/><ul><li>Serve as the <strong>trusted advisor</strong> for our pharma clients at <strong>multiple organizational levels</strong>, working with <strong>several business functions</strong> (marketing, market access, medical, patient advocacy, analytics), helping them understand how patient insights can directly support their strategic and business objectives.</li><li>Translate patient-reported data and real-world insights into actionable recommendations for clients, <strong>shaping launch strategies</strong>, <strong>awareness initiatives</strong>, and <strong>patient empowerement opportunities</strong>.</li><li>Design, execute, and oversee <strong>client rollout plans</strong>, ensuring smooth <strong>adoption of mama health’s products</strong> across global and local teams.</li><li>Monitor and demonstrate <strong>ROI</strong> for clients, leading <strong>renewal </strong>conversations and identifying opportunities to <strong>expand</strong> partnerships, ultimately <strong>owning client's success end-to-end</strong>.</li><li>Act as the <strong>bridge</strong> between clients and our internal teams: collaborate closely with <strong>Data Science</strong>, <strong>Commercial</strong>, and <strong>Marketing</strong>, while bringing <strong>structured client feedback</strong> to our Patient App team to continually improve the product.</li><li><strong>Represent mama health</strong> in high-stakes client discussions, from day-to-day project delivery to strategic quarterly reviews.</li></ul><ul><li><strong>Experience:</strong> 2–5 years in Customer Success, Account Management, Consulting, or another client-facing role with proven ownership of client relationships. If you believe you are an excepetionally-talented individual, feel free to apply even with fewer years of experience, there might still be an opening for you.</li><li><strong>Client leadership:</strong> You have strong relationship management skills, are comfortable engaging senior stakeholders and guiding them through adoption of new tools or processes.</li><li><strong>Industry knowledge:</strong> Healthcare or pharma experience is a plus, but not a requirement. A strong interest in the industry and willingness to learn quickly is essential.</li><li><strong>Execution &amp; ownership:</strong> You are a strong executor with excellent organizational skills, able to deliver reliably in a fast-paced environment.</li><li><strong>Creativity &amp; innovation:</strong> You don’t just follow playbooks — you enjoy shaping new approaches, guiding clients through novelty, and helping them embrace innovative solutions.</li><li><strong>Flexibility:</strong> You are adaptable and open to taking on projects within and beyond the traditional scope of Customer Success, thriving in a fast-moving company that grows with you.</li><li><strong>Analytical mindset:</strong> You are comfortable with data-driven insights and able to translate complex information into clear client value stories.</li><li><strong>Collaboration:</strong> You thrive in cross-functional environments and are a team player.</li><li><strong>Languages:</strong> You are seriously fluent in English. Ideally you also speak some other languages, ideally German/Italian/Spanish/French.</li><li><strong>Mindset:</strong> You are entrepreneurial, proactive, and resilient — you take ownership, bring structure where needed, and are motivated by impact.</li></ul><ul><li><strong>Work with top clients:</strong> Partner directly with global and regional pharma teams, shaping how they understand and act on patient insights.</li><li><strong>Real-world impact:</strong> Your work will help pharma improve access, adherence, and outcomes for patients living with chronic conditions.</li><li><strong>Cutting-edge product:</strong> Be part of a company pioneering AI-driven healthcare analytics with a unique combination of patient engagement and real-world data.</li><li><strong>International environment:</strong> Join a diverse team of professionals from across Europe, blending expertise in medicine, data, and business.</li><li><strong>Growth &amp; ownership:</strong> At mama health, you’ll get significant client ownership from day one and the opportunity to shape both your career path and the future of the company.</li></ul>