Master Principal Sales Consultant, Customer Success Services

Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development.

As a Master Principal Sales Consultant you will help craft technical strategies and solutioning to drive the successful delivery of CSS professional services engagements. You will help plan and architect consulting services using standard methodologies, proactively guiding our customers through the strategic and technical facets of their Cloud transformation journey.

Your previous experience with cloud and hybrid cloud architecture, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day-to-day work driving success at our most critical customers. A successful Master Principal Sales Consultant uses their relationship management skills and technical depth to effectively communicate at all levels of the organization.

Career Level - IC5

• Accelerate customer adoption of Oracle Cloud solutions providing technical consulting, guidance, run & maintain services, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new services feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with collaborators (particularly C-Suite and IT team) to understand a customer’s business and develop strategic roadmaps
• Plan for customer events and launches, partnering with organizations to ensure customer success during critical moments.
• Develop standard processes and assets based on takeaways from customer engagements to support outbound initiatives to accelerate cloud adoption.
• This position will require the ability to travel 25% or more as needed.

Minimum qualifications:

• Bachelor’s degree in CS, Engineering, related technical field or equivalent practical experience.
• Previous experience building cloud products and/or solutions.
• Experience with Enterprise Applications such as ERP, CRM, HCM, SCM, etc.
• Experience supporting customers in one of the following: IT Consulting, cloud operations (launch and capacity planning, product release management), technical support, and/or critical issue management.
• Superb communication, presentation, problem solving, and management skills, with experience translating business requirements into technological solutions.

Preferred qualifications:

• Technical or engineering acumen with 7 years of customer-facing experience.
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service-oriented architecture, cloud-native application development, hosted services, or content delivery networks.
• Experience in application/workload migration to public cloud providers.
• Experience in SaaS applications.
• French fluency - reading, writing, and speaking.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

Canada: Hiring Range from $102,400 to $190,000 CAD per annum
US: Hiring Range: from $49.66 to $95.91 per hour; from $103,300 to $199,500 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 65/35 - 80/20.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation bene