Business Systems Dept Specialist (Head Start)

Job Overview

Serves as the department’s business systems super-user and functional systems expert in supporting and maintaining business systems including ad hoc report generation, ensuring system enhancements are implemented as required, performing routine system testing and upgrades, and providing user training and communications. Analyzes and evaluates departmental processes to identify opportunities for business and systems process improvements and efficiencies. Serves as department liaison to centralized IT function.

Ideal Candidate

The ideal candidate for the Head Start/Early Head Start Business Systems Department Specialist position will possess a Bachelor’s degree from an accredited college or university with a major in Business, Computer Technology, or a related field. Additionally, the ideal candidate will have at least one year of experience in Head Start’s business system applications and three years of experience as a functional expert in a business field related to Head Start. 

 

Salary

Minimum: $51,313.60-$66,707.68

 

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Consults with department management and functional experts to identify the benefits of existing computer systems and programs, identify current business processes, determine the extent of automatic programming to be used, identify information technology problems, and propose improvements.
• Develops operational procedures and policies governing the use of computer hardware and software within the department.
• Produces, maintains and supports a variety of reports utilizing appropriate reporting tools.
• Assists in development of standard reports to support ongoing department needs.
• Helps maintain data integrity in systems by running queries and auditing data.
• Maintains users’ log on/passwords and sets users’ security levels.
• Oversees the daily operation of automated systems used with the assigned department.
• Verifies that the appropriate processes have occurred.
• Monitors system interface to ensure it is functioning properly.
• Tracks system issues and works with central IT services to resolve problems in a timely manner.
• Trains and supports departmental systems users in use of application modules and functions.
• Solicits feedback and identifies overall needs of end users.
• Analyzes and tests additional application functions and modules to evaluate and recommend opportunities for new processes.
• Develops guidelines and procedure manuals as needed.
• Runs test scripts and performs system patches as directed and supported by central IT services and reports any issues back to central IT services for resolution.
• Acts as first level of support for departmental application problems and issues and is first line of contact with central IT services whenever problems are encountered.
• Acts as a liaison between functional groups within the department and central IT services.
• Participates as the primary super-user in the implementation and testing of new applications, reports, processes, etc.
• Provides testing results to appropriate resources.
• Performs other related duties as required.  

Job Specifications

• Knowledge of capabilities, functions, and operations of computer software and hardware used within the assigned department.
• Knowledge of the functions and responsibilities of the assigned department.
• Knowledge of business systems applicati