Job Classification:

Technology - Agile, Delivery, & Product

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

Group Insurance is seeking an experienced professional to join the Customer Data Management Team as a Business Systems Analyst. This will primarily be customer-facing but will also require technical and business expertise. The ability to perform a consultative role to our partners within Operations and Distribution/Sales to define solutions for Group Insurance customers and their Benefit Administration Platform team will be a critical component of this position.

The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

What you can expect:

• Support the installation Group Insurance customers. This role will work closely with our customers and/or the Third-Party Administrators, and internal business partners including Implementation, Distribution and Operations to define and implement effective solutions.

• Define data requirements specific to the customers’ plan design, review data requirements with the customer and offer alternatives for data concerns. Once the test files are received, this role will conduct a thorough review and analysis to identify and communicate any issues and offer alternative solutions to support the administration needs of our customers.

• Once the customer production file is received, this role will coordinate activities to complete the data load into the appropriate administration system.

• In addition, this role will be responsible for solving complex problems and taking a broad perspective to identify solutions.

• This role will work independently, with guidance in only complex situations and will also contribute on internal team projects and cross- functional initiatives, serving as a subject matter expert for cross-functional inquiries.

What you’ll need:

• Excellent communication skills, including direct interaction with customers and the ability to tailor messages based on the customer needs.

• Strong analytical and problem-solving skills, preferably working on data management / data integration projects.

• Excellent interpersonal skills and the ability to build and cultivate partnerships with Group Insurance customers, TPA's and internal business partners.

• Demonstrated project management skills, with the ability to work on multiple projects at varying stages.

• Proven track record of delivering results, with the ability to meet deadlines in a fast-paced environment.

• Ability to work independently, prioritize deliverables and drive to solutions.

• Technical background with SQL, Excel / Excel Macros and text file manipulation

• Experience with CSV / fixed width file formats required.

• Ability to quickly become proficient on new processes with minimal guidance.

• Bachelor’s degree or equivalent work experience.

It’d be a plus if you had:

• Experience with XML highly desired.

• Working knowledge of API’s a plus.

• Cross-functional business expertise, with knowledge of Group Insurance products and services a plus.

• Prior experience with administration of Group Insurance benefits or eligibility processing is preferred.

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

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