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Principal Product Manager - Tech, Amazon Issue Management
Amazon.comUnited Statesfull_timeVerifiedPosted 7 Jun 2023
💰 $279,900/yr($144,000/yr – $279,900/yr)
About the role
At Amazon, it’s our builders who create the products and services that help solve problems for our customers. Come build the world’s best software builder experience.
We are Amazon Issue Management, providing software platforms, web services and web apps that are used by more than 150,000 unique internal users every day. We own the core software applications and services that Amazon and AWS use to collaborate on, monitor, engage, and manage all of software events, agile deliveries, projects, programs, and business processes across the entire company.
You will be responsible for being the product leader for Amazon's critical ticketing product and vision. In this position you will partner with other product managers, UX designers, engineering, and other internal partners. A successful candidate will have an established background with strong technical ability, excellent project management skills, great communication skills and motivation to achieve results in a fast-paced environment.
Key job responsibilities
The product vision leader we are looking for will bring proven experience building, managing and mentoring product teams. In this role, you will:
* Leading with vision and change to bring new or evolve existing innovations for Amazon Ticketing and associated services.
* Owning, iterating on and aligning stakeholders on key working backwards artifacts (PRFAQs, BRDs) and team's roadmap
* Collaborating with technical (SDM, SDEs, FEE), non-technical partners (UX, QA, BizOps), and global business leaders to engage customers while balancing business share of voice through novel, relevant and fresh experiences.
* Teaming up with other PMs and leaders to create product alignment and enable new product opportunities (creating reusable APIs and enablers for other teams to pursue customer value).
* Drive long-term change across Amazon with Senior Leadership and stakeholders.
About the team
Amazon Issue Management builds the in-house software services, and applications that Amazon uses to manage tickets, tasks and projects. Our applications are among the top critical business apps used by more than 150,000 unique internal users every day across Amazon and AWS to collaborate on, monitor and manage all software events, agile deliveries, projects, programs, and business processes across the entire company. We are deeply passionate about delivering best in class tooling for Amazon builders, so they spend more time innovating for their customers.
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects
We are Amazon Issue Management, providing software platforms, web services and web apps that are used by more than 150,000 unique internal users every day. We own the core software applications and services that Amazon and AWS use to collaborate on, monitor, engage, and manage all of software events, agile deliveries, projects, programs, and business processes across the entire company.
You will be responsible for being the product leader for Amazon's critical ticketing product and vision. In this position you will partner with other product managers, UX designers, engineering, and other internal partners. A successful candidate will have an established background with strong technical ability, excellent project management skills, great communication skills and motivation to achieve results in a fast-paced environment.
Key job responsibilities
The product vision leader we are looking for will bring proven experience building, managing and mentoring product teams. In this role, you will:
* Leading with vision and change to bring new or evolve existing innovations for Amazon Ticketing and associated services.
* Owning, iterating on and aligning stakeholders on key working backwards artifacts (PRFAQs, BRDs) and team's roadmap
* Collaborating with technical (SDM, SDEs, FEE), non-technical partners (UX, QA, BizOps), and global business leaders to engage customers while balancing business share of voice through novel, relevant and fresh experiences.
* Teaming up with other PMs and leaders to create product alignment and enable new product opportunities (creating reusable APIs and enablers for other teams to pursue customer value).
* Drive long-term change across Amazon with Senior Leadership and stakeholders.
About the team
Amazon Issue Management builds the in-house software services, and applications that Amazon uses to manage tickets, tasks and projects. Our applications are among the top critical business apps used by more than 150,000 unique internal users every day across Amazon and AWS to collaborate on, monitor and manage all software events, agile deliveries, projects, programs, and business processes across the entire company. We are deeply passionate about delivering best in class tooling for Amazon builders, so they spend more time innovating for their customers.
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Basic Qualifications
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
Preferred Qualifications
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects
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