Customer Onboarding Manager - Bilingual

SafetyCulture is a customer and product-lead SAAS company with an ambitious mission, to help solve the challenges faced in an increasingly distributed workforce. Our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions in driving safety, quality and efficiency improvements.<br/>Our teams hold the customer at the heart of everything we do. Before we come to a solution, we ask: "How is this helping the customer?"<br/>Our values are what we live by and how we behave internally. They define who we are, and are the driving force behind our actions, decisions and behaviours. They are the pillars that support our customers and our people to do their best work everyday, you can find out more via this link - <a href="https://safetyculture.com/careers/">https://safetyculture.com/careers/</a><br/>The Customer Onboarding Manager, will work closely with the Sales and Success team to get new customers set up for long-term success. This role is focused on the Pre-Sales &amp; Onboarding / Implementation phase of the customer lifecycle. You will proactively ensure our new managed customers are successful in using SafetyCulture. You will Deliver a superior level of service to manage the end-to-end user experience through the customer onboarding. You will be able to orchestrate a series of activities that produce a positive and integrated customer experience that promotes adoption and optimal business outcomes. Gain and utilise account intelligence to drive best practices in solution design and deployment to help customers maximize the value of our software solutions. <h3>What you'll be doing</h3> <ul> <li>Understanding the customers’ requirements and delivering our software solutions to ensure they achieve their desired measures of success</li><li>Follow programmatic, repeatable and scalable processes to onboard customers so that they will continue gaining value from our product</li><li>Engage with customers and users to understand all elements of their business, products, processes, needs, and pain points</li><li>Establish strong customer relationships at the user and management levels based on trust and mutual respect and understanding</li><li>Accurately scope the product and services needed for customers to achieve their goals</li><li>Build business cases/ROIs to clearly show SafetyCulture’s value to its customers / prospects</li></ul> <h3>Who you are</h3> <ul> <li>Bilingual - Ideally with Dutch or German </li><li>Have a desire to excel in Project Management </li><li>Consultative, problem-solving, and issue resolution skills</li><li>A strong love for teaching, coaching and delivering change through technology</li><li>Experienced with a track record in customer service or account management</li></ul> <h3>Nice to have</h3> <ul> <li>Experience using Salesforce </li></ul>We’re committed to <a href="https://docs.google.com/presentation/d/19tYquJBagYDEPvZa3DcQYTCyaa5639HOf64QfPl-Xvw/edit#slide=id.g96242babf2_0_0k%20each%20day.">building inclusive teams and cultivating a sense of belonging</a> so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in <a href="https://medium.com/@SafetyCulture/what-makes-safetyculture-the-4th-best-place-to-work-in-australia-ee510d2c81e9">Australia</a>, the <a href="https://www.bizjournals.com/kansascity/news/2020/11/13/best-places-to-work-2020-safetyculture.html">US</a> and the <a href="https://medium.com/@SafetyCulture/heres-why-our-manchester-office-is-one-of-the-best-tech-workplaces-in-the-uk-5afa4c197dce">UK</a>. <br/>You can find out more about life at SafetyCulture via <a href="https://www.youtube.com/c/SafetycultureAu">Youtube</a>, <a href="https://twitter.com/iauditorbysc?lang=en">Twitter</a>, <a href="https://www.instagram.com/safetyculturelife/?hl=en">Instagram</a> and <a href="https://www.linkedin.com/company/safetyculturehq/life/a7e2a3ba-83ce-4098-8692-8688fab6a7fb/">LinkedIn</a>.<br/>More than 28,000 organisations use our flagship products, iAuditor and EdApp, to perform checks, train staff, report issues, automate tasks and communicate fluidly. SafetyCulture powers over 600 million checks per year, approximately 50,000 lessons per day and millions of corrective actions, giving leaders visibility and workers a voice in driving safety, quality and efficiency improvements.<br/>To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.