Senior Product Manager - Aerospace (Certified Lead Auditor AS9100 & AS9120)

Company Description

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

The Aerospace Product Manager is responsible for all aspects of SGS North America ANAB Accredited Aerospace program to meet the requirements of AS9104-1 and ISO 17021.  Incumbent is required to be certified Aerospace Industry Experienced Lead auditor for AS9100 and AS9120 standards. The role involves AS auditing activities. The Aerospace Product Manager will also support the Aerospace business development activities.

• Lead the North America (NAM) Aerospace Program and accreditation functions to ensure the quality of the service delivered meets specified business and requirements.  Management includes the achievement of all associated technical KPIs and accreditation requirements.
• Work proactively with the NAM Business Teams to support the development of enhanced customer services, anticipating and working to resolve potential conflicts to certification, supporting the team responding to client’s complaints, improving internal and external processes for more efficiency. This also involves the calibration of auditors to the Aerospace standard to enhance the Brand and Client Experience
• Carry out AS9100 and AS9120 audits as a AS Lead Auditor
• Support the NAM business team with their business development activities. This includes following the trends in the AS market, providing technical content (white papers), speaking at important events (webinars, conferences), representing SGS at key AS Associations meetings and supporting other marketing activities planned in this sector.
• Review update and Maintain all Aerospace related documentation- Procedure -forms Maintain audit pack review form for current applicability
• Review and action any applicable ANAB Heads up related to Aerospace
• All AS audit packages must be technically reviewed - Review or assign audit packs for tech review and ensure completion on time.
• Review All Aerospace Client NCR submissions and approve or reject to get resolution prior to certificate decision 
• Answer and address all OASIS feedback notices (client transfers, Boeing or DCMA requests)
• Responsible to action all NCR's issued by ANAB via office audit or witness audit
• Responsible for Internal audit of Aerospace Program and applicable NCR's
• Provide guidance and support for all AS auditors in the field - Many need same day answers
• Provide updates to AS auditors on program changes interpretations and advise on any new changes 
• Review all client proposal (PWS) documents post SGS audit to prepare for next visit-scope changes, employee counts -site structure changes 
• Attend quarterly Registration Management Committee meetings (Americas Aerospace Quality Group)
• Recruit - and onboard AS auditors
• Meet audit utilization target
• Interface with current clients as needed answering questions - without consulting 
• Interface and support Operations as needed 
• Work closely with the VP Industrial and Transportation to support the business development activities. This includes following the trends in the AS market, providing technical content (white papers), speaking at important events (webinars, conferences), representing SGS at key AS Associations meetings and supporting other marketing activities planned in this sector.
   

Qualifications

EDUCATION AND EXPERIENCE
Bachelor’s degree Engineering, Science, etc. or in a related discipline
7+ years of experience in the Certification industry
3+ years of supervisory experience

LICENSES/CERTIFICATIONS
Lead Auditor Certification in AS9100 and AS9120 (Required)
Experienced Aerospace Auditor authenticated in OASIS database

KNOWLEDGE/ SKILLS/ ABILITIES
Organizational skills and the need to stay on task and meet multiple deadlines 
In depth aerospace industry knowledge - manufacturing and parts distribution
Commercially oriented to understand the clients and business needs
Applicant must have been directly involved in Engineering, Design, Manufacturing, Quality or Process Control for a major airframe manufacturer, prime supplier, auxiliary equipment supplier and/or appropriate official civil, military or space organization, such as National Aviation Authorities.

COMPUTER SKILLS
Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)

TRAVEL
50% of the time for Customer audits, Aerospace Industry meetings, relevant conferences
 

Additional Information

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