Responsibilities

As part of the National Accounts team, you will work diligently behind the scenes as well as on the front lines with new and existing accounts. As a Sr. Account Specialist, you serve as the conduit between an account and Ash Brokerage’s sales and operations teams. For new accounts, you will make sure the red carpet is rolled out. For an existing account, you are there to step in if something does not go as intended but also to be proactive and ensuring account success:  To be successful, you will:

• Work in a collaborative team environment that nurtures, motivates, participates, and drives positive behavior.
• Continuously look for ways to expedite and improve our processes while maintaining excellent service.

• Be responsible for new account onboarding, rollout, and continuous success with the accounts.
• Maintaining/updating resource sites for new and existing accounts.
• Understanding of reporting hierarchies within accounts.
• Maintain an understanding of carrier and product restrictions.
• Work with all operational departments internally at Ash and externally with accounts to understand their needs.
• Build relationships and partner with Sales team to help engage interaction and support for the Accounts/Agents to enhance their experience with Ash.
• Serve as point of contact for any escalations related to Contracting, Case Management, Commissions, or any other needs of the agent.
• Complete other duties as assigned by leadership.

Talents and Abilities

• Self- Motivated, Positive attitude, team spirit
• Heightened sense of urgency with willingness to take initiative, exhibit creative thinking and take ownership if needed.
• Conflict and problem resolution skills
• Excellent attention to detail
• Ability to prioritize, effective time management skills.
• Strong Communications skills with Sales/Operations; communication via email, phone, Teams to Account contacts/Agents.
• Microsoft knowledge highly encouraged– specifically Microsoft Excel, Word, and Power BI.
• Track record of success in fast-paced customer service environment.

Education and Experience:

• Associate degree with major in business or related field plus two to three years’ experience at Ash Brokerage or BGA/Financial Services equivalent experience.
• Equivalent combination of education and experience
• Travel may be possible
• Fort Wayne preferred with ability to work remote if needed.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.