Associate General Manager, Service & Solutions

Are you ready to make your next career move to join our team and manage your own local service business as our Associate General Manager - Services & Solutions for KONE New Orleans, LA?   This position will cover a territory of New Orleans and Baton Rouge and should be primarily based in the New Orleans area.

The Associate General Manager - Service & Solutions has joint accountability and responsibility with the General Manager – Service & Solutions for the development and implementation of the sub-branch service business including sales and operations, and modernization sales within a designated geography, driving an outside-in customer service mindset to achieve customer satisfaction and loyalty.

Key actions for this role include:

• Ensures the profitable growth of the business through increasing market share, driving orders and LIS development, driving service operations excellence, ensuring a safe and efficient operation, and the development, retaining and developing existing accounts.
• Develops talent, builds employee engagement, and reinforces and coaches KONE’s solution selling methodology.
• Ensures management/financial control plans and actions are in place, in partnership with the GM, to secure successful execution of performance including budgeting and forecasting.

This role will be a player/coach position.  The individual in this role will, in addition to the above responsibility, will either be assigned a sales budget or direct leadership of a team of technicians and will be also held to the measures of success for those assignment.

Requirements

Education: Progressive and successful Supervision and/or management experience (including managing people, budgets, planning, etc.) and experience in a consultative selling environment.

Experience: Bachelor’s degree required or equivalent 4 years of work experience.

Specific Skills & Knowledge

Knowledge:

1.       Comprehensive understanding of KONE’s processes, procedures, policies contracts and solution offerings.

2.       Familiarity of competing solution offerings and practices.

3.       Understanding of consultative selling principles.<