Product Technical Complaints Senior Associate

 

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

 

Product Technical Complaints Senior Associate 

 

Purpose:

 

The purpose of this job is to record, verify, prioritize, and handle technical product complaints according to process documentation, including escalations and the sample handling process.

 

Your Tasks & Responsibilities: 

 

•  Process of Product Technical Complaint cases, including receiving of complaints, entering into internal IT Tool, processing, and final closing
•  Identify escalation needs and notification
• Apply country specific requirements and product specific requirements during processing of Technical Complaint cases
• Support sample handling and reimbursement process
• Create letters to complainants and 3rd party companies
• Maintain interfaces and communication with internal and external call centers, manufacturing sites, country quality units, and complainants to obtain complete case information and investigate thoroughly
• Prepare standardized KPI reporting’s
• Ensure an appropriate documentation, archiving and record-keeping process in compliance with applicable regulations and standard operating procedures

 

Who Your Are:

 

• Medical/pharmaceutical/ natural science background
• Proven professional experience in the respective process
• Ability to use the relevant IT systems (e.g., SAP)
• Computer literacy, ability to use the office suite
• Ability to lead teleconferences in an international context
• English at least B2 written and spoken
• Analytical skills
• Strong customer focus

 

    YOUR APPLICATION      

Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. 

Bayer offers the possibility of working in a hybrid model. We know how important work-life balance is, so our employees can work from home, from the office or combine both work environments. The possibilities of using the hybrid model are each time discussed with the manager.
Bayer respects and applies the Whistleblower Act in Poland.

          Location: Poland : Pomorskie : Gdańsk      Division: Enabling Functions     Reference Code: 857289     

 

 

Location:

Poland : Pomorskie : Gdańsk  

 

Division:

Enabling Functions 

 

Reference Code:

857289