Assistant Director of Operations – Residential Life Facilities

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Job Posting Title:

Assistant Director of Operations – Residential Life Facilities

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM AA - SA - ResLife - Housing (Karen Rockett (00001552))

   

Work Location:

Louise Garig Hall

   

Pay Grade:

Professional

   

Job Description:

Assistant Director of Operations – Residential Life Facilities

Reporting to the Director of Housing Facilities, the Assistant Director of Operations provides strategic direction, leadership, and management of critical operational areas for Residential Life Facilities, supporting a portfolio of 28 residential buildings totaling over 3.2 million square feet and serving more than 8,000 students. The Assistant Director directly supervises key functional areas, including security access control, procurement and inventory management, work order administration, and a large student workforce supporting departmental business operations. The Assistant Director plays a vital role in ensuring safe, efficient, and responsive facility operations across the residential system.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

• Security access control and key management for residential facilities

• Procurement and inventory management for supplies and equipment exceeding $1 million annually

• Administer work orders and coordinate responses to service requests

• Coordinate vendors and monitor contracts

• Business operations supported by a large student workforce

 

OPPORTUNITIES FOR LEADERSHIP:

• Drive Operational Stewardship and Strategic Process Improvement
  By leading the advancement of operational excellence through evaluating and redesigning departmental processes and systems, the Assistant Director will build strong cross-functional relationships to gather insights, communicate outcomes, and translate operational data into meaningful narratives that demonstrate impact and inform strategic decision-making.

• Implement Proactive Customer Service
  The Assistant Director of Operations has the opportunity to enhance the residential student experience by developing a comprehensive, facilities-focused customer service model. This will require thinking about the work in a new way and creating systems to track, respond to, and proactively follow up on student concerns within residence halls.

 

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

• Collegial team-player who actively build authentic and mutually-beneficial relationships, who is able to influence others without positional authority, and who is unconcerned with where credit for accomplishing institutional objectives is assigned.

• A leader who has a sincere positive regard for all people including co-workers, faculty, staff, and students. A team lead that is capable of fostering harmonious working relationships.

• Effective communicator who clearly conveys complex financial and operational information to diverse stakeholders and departments.  A diplomatic communicator who values accountability with kindness and starts with “Maybe”

• Maintains trust, transparency, and compliance when managing sensitive financial and operational matters.

• Manages many concurrent deadlines, processes, and reporting cycles while keeping workstreams on track and with high attention to detail

• A proactive problem-solver who views constraints as opportunities for innovation.

 

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.

 

RESPONSIBILITIES:

35% – Leadership & Management: Serve as a key member of the Housing Facilities management team. Directly supervise staff responsible for security operations, procurement, inventory, and student operational support. Oversee business