Sr. Sales Team Leader (French-speaking) - On-site HS03

<p></p><p>Job Title:</p>Sr. Sales Team Leader (French-speaking) - On-site HS03<p></p><p>Job Description</p><p><b><span>Experience the power of a game-changing career</span></b></p><p></p><p><span><span>Are you looking for </span><span>what’s</span><span> next? </span><span>We’re</span><span> a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.</span></span><span> </span></p><p></p><p><span><span>If </span><span>you’re</span><span> looking to grow and be inspired, as a <b>Sr. Sales Team Leader in Barcelona (Hybrid)</b>, you will be part of our team of </span><span>game-changers</span><span> who are powering the brands of the future in tech.</span> </span></p><p></p><p><b><span><span>Career growth and personal development</span></span><span> </span></b></p><p></p><p><span><span>This is </span><span>a great opportunity</span><span> to experience the power of </span><span>what’s</span><span> next and develop “friends for life” at the same time. </span><span>We’ll</span><span> give you all the training, </span><span>cutting-edge</span><span> technologies, and the continuing support </span><span>you’ll</span><span> need to succeed.</span></span><span> </span></p><p></p><p><b><span><span>What you will do in this role</span></span><span> </span></b></p><p></p><p><span><span>In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.</span></span><span> </span></p><p></p><p><span><span>As an <b>Sr. Sales Team Leader</b> on our team, you will:</span> </span></p><p><span>- Lead French Market Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation</span></p><p><span>- Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved</span></p><p><span>- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</span></p><p><span>- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations</span></p><p><span>- Provide subject matter expertise in handling escalated customer calls as needed<br/>- Manage team metrics and retention goals</span></p><p><span>- Participate in discussions about reasons for attrition and root cause</span></p><p><span>- Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</span></p><p><span>- Promote the Company's values through both behavior and attitude, including being an advocate for your team members</span></p><p></p><p><b>Your qualifications </b></p><p></p><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. </p><p></p><p><b>Concentrix is a great match</b> if you: </p><p>- Have a proficient or bilingual level of French and English</p><p><span>- Have an Associate's degree in related field with four to six years of experience (with at least one year of Progressive Management Experience) preferred</span></p><p><span>- Have strong communication skills, both written and verbal</span></p><p><span>- Can demonstrate the ability to lead, mentor and coach a team, </span></p><p><span>- Have the ability to multi-task, prioritize, and meet timelines on deliverables</span></p><p></p><p><span><span>Don’t</span><span> meet every requirement? No worries. </span><span>We’re</span><span> dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you </span><span>don’t</span><span> check every box, we still encourage you to apply. </span><span>We’ll</span><span> do our best to match you with the right job, whether </span><span>it’s</span><span> this one or another role.</span></span><span> </span></p><p></p><p><b><span><span>What’s</span><span> in it for you</span></span></b><span> </span></p><p></p><p><span><span>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. </span><span>That’s</span><span> why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.</span></span><span> </span></p><p></p><p><span><span>In this role, we offer benefits that help support your<b> unique lifestyle:</b></span></span><b><span> </span></b></p><p><span><span>- Full time </span><span>39 hours</span><span>/week permanent contract: Monday to Thursday, from 09:00 to 18.00, Friday from 09:00 to 17:00</span></span><br/><span><span>- Competitive