Equine Field Applications Specialist I

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

Work Type: Remote anywhere in the U.S. 90% Travel

The Target Pay Range for this position is $57,400-$71,700 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Job Purpose/Overview 

The role of the Equine Field Applications Specialist I is to provide post sale customer education to Sound Technologies Equine Ultrasound and Digital Radiography customers, including applications training and basic techniques specific to individual modalities to ensure successful use of products.  Role of Equine Field Applications Specialist is to increase customer satisfaction, retention and contribute to business unit growth.

Essential Duties and Responsibilities 

• Schedule product training process with customer upon the completion of sale

• Drive communications with Equine Equipment Specialist pre and post training

• Connect equipment to customers PACS, HIS and Telemedicine services as appropriate

• Provide applications training for all modalities.

• Optimize equine products to suit customer needs (protocols, presets, annotations, measurements)

• Instruct on basic veterinary imaging techniques for digital radiography and ultrasound.

• Offer phone and online applications support as part of training process (pre and post training) and as backup assistance to the Technical support department

• Attend wet-labs and trade shows as clinical expert

• Perform demonstrations with Equine Equipment Specialist

• Manage required reports, expenses, travel arrangements, and clerical reporting of tasks

Perform other duties as assigned

Education and Experience 

• RDMS/RVT/RCMS, LVT, and/or DVM licensure a plus

• BS/BA degree in related field or equivalent experience

Knowledge, Skills and Abilities 

• Ability to handle many tasks at once including heavy phone and email volume

• Ability to provide clear instructions in an educational format; written and didactic.

• Must possess good interpersonal skills with a customer service-oriented attitude

• Intermediate computer skills required, including but not limited to:

  Knowledge of basic computer networks and components required

  Knowledge of all Microsoft office applications required

  Knowledge of Medical image/video formats and storage methods

• Must have strong planning & organizational skills with good attention to detail

• Knowledge of anatomy and ultrasound uses

• Knowledge of digital X-ray uses

• Knowledge of ultrasound physics and ability to explain

• Ability to follow through and resolve issues

• Ability to work independently with minimal supervision

• Previous veterinary medicine background preferred

• Prior customer service, ultrasound applications, teaching/education experiences a plus

Working Conditions 

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding.  The associate frequently is required to sit for extended periods of time