Human Resources Manager - IHG Army Hotels - Joint Base Lewis-McChord, WA

Manage Human Resources programs such as recruiting/employment, compensation, benefits, worker’s compensation, employee relations, employee recognition programs and training for hotel employees. Ensure policy compliance, support the Company’s initiatives, and promote a positive employee culture. Maintain confidentiality to the extent possible in all HR-related matters.

Ensure worker’s compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel, safety programs are implemented, and that employees are motivated to follow safety procedures.

Work within the established Human Resources department budget.

Facilitate effective training and development programs for employees. In conjunction with Corporate Human Resources and General Manager, ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, and related management programs and initiatives.

Interact with outside contacts:

Candidates and applicants – discuss employment opportunities and conduct interviews.

Guests – to ensure their total satisfaction.

Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

Outside counsel – to seek advice on various issues.

Regulatory agencies – regarding safety and compliance matters

May coordinate and administer locally developed specialized recognition programs.

Perform other duties as assigned and may serve as “manager on duty” as required.

Identify, recruit, and make recommendations for hiring all candidates for all hotel positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files and HR Systems on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process.

Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Consult regularly with Corporate Human Resources regarding serious matters or escalating issues. Support and promote the Employee Resolution process.

Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, Wage and Hour, Affirmative Action, employee records administration, etc.). Conduct annual HR compliance/standards self-audit. Communicate all company and hotel policies and procedures.

Collect and maintain data from exit interviews. Identify trends, training needs, supervisory issues, etc. in exit interviews, turnover statistics, absenteeism reports and etc., alert management and recommend courses of action.

Provide required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete, and documentation is thorough so the company’s position can be legally and effectively represented.

Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage, and hour surveys, etc.

What We Need from You –

Must reside in the U.S. and be ready for in-person interviews when applying.

High school diploma plus 2 years related experience in Human Resources, or an equivalent combination of education and experience. Some college courses in Human Resources, Employment Law, or related field preferred.

Ability to facilitate effective training and development programs for employees.

Basic knowledge of Microsoft Computer programs; Word, Excel, PowerPoint, etc., and Human Resources/payroll systems. ADP/Timesaver experience preferred. Professional HR designation (PHR, SPHR or other) preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

Carrying or lifting items weighing up to 25 pounds

Standing and moving around the facility

Use a keyboard to generate various work-related documents.

Handling objects, files, training materials and equipment, etc.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff.

Reading and writing abilities are utilized often when completing paperwork and management reports, giving and receiving instructions, and training.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

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