Sr. Manager, Order Monitoring & Management

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.

Job Summary

This role manages and optimizes complex advertising workflows, campaign operations, and cross-platform delivery strategies across digital and linear channels. It leads a high-performing team while contributing to strategic planning, technical integration, and cross-departmental collaboration. It requires solid analytical capabilities, people leadership, and a deep understanding of advertising technologies, operations, and fulfillment best practices. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results, and typically manages one or more groups of professional employees.

Job Description

Core Responsibilities

• Leading a team of supervisors and professionals executing multi-platform advertising campaigns. Ensuring full lifecycle delivery across linear and digital media
• Overseeing and enhancing the end-to-end implementation of ad copy, creative, and media assets. Ensuring compliance with contractual, regulatory, and quality standards
• Monitoring campaign pacing, performance, and inventory usage, leading optimization decisions and escalation resolution
• Managing traffic operations including upload, schedule creation, verification, and reporting, ensuring accurate and timely execution
• Driving implementation of new tools, technologies, and workflows; leading change management, adoption, and quality assurance validation efforts
• Acting as a strategic partner to sales, marketing, technology, and operations teams to improve service delivery and cross-functional processes
• Evaluating campaign delivery issues, identifying root causes, and deploying operational solutions to avoid recurrence
• Mentoring and developing team members through regular coaching, performance feedback, and career growth planning
• Contributing to strategic planning and department initiatives by aligning operational plans with long-term business objectives
• Monitoring and reporting on key operational and performance metrics; maintaining accountability for delivery standards and SLAs
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications

Skills

Communication, Prioritization, Strategic Objectives

Compensation

National Pay Range: $69,886.20 USD-$163,795.77 USD Illinois Pay Range: $74,254.08 USD - $144,140.28 USD Colorado Pay Range: $78,621.97 USD - $150,692.11 USD Hawaii Pay Range: $91,725.63 USD - $137,588.45 USD Washington DC Pay Range: $100,461.41 USD - $150,692.11 USD Maryland Pay Range: $82,989.86 USD - $150,692.11 USD Minnesota Pay Range: $78,621.97 USD - $137