Sr. Advisor, Student Billing

About Student Financial Services

Student Financial Services at the University of Denver works to assist students with all billing needs. The division, which consists of the Office of Student Billing, Student Financial Services and the Pioneer ID Card Office, seeks to retain students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society Student Financial Services strives to inform and serve the DU community through effective and collaborative professionalism, by contributing to student financial competence through compassion and efficiency.

Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation. In our daily work, the team is guided by these University values: excellence, innovation, engagement, integrity and inclusiveness. The team provides fair and consistent decision making, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our goals and processes are designed to retain a diverse, ethical and intellectually vibrant student body that can be successful at the University of Denver and go on to lead lives of meaning and purpose.

About the Office of Student Billing

The Office of Student Billing is responsible for the billing and collection of tuition-related charges, as well as the administration of Federal Perkins Loans. We work with students and their families to help obtain their educational goals at the University of Denver.

Position Summary

Under the supervision of the Director of Student Billing, the Senior Advisor has primary responsibility for develops a thorough knowledge of all billing policies and procedures associated to tuition and Federal Perkins accounts. Counsel students and parents in regards to receiving tuition statements, credit disbursements, payment options and financial aid at DU. The Senior Advisor provides professional advising service. When requested, the Senior Advisor evaluates and assesses documented changes in financial circumstances that occur in a student’s family during an academic year and exercises professional judgment in adjusting data elements in the formula that determines the student’s ability to pay. The Senior Advisor is also instrumental in the development of processes, including the creation/updating of office policy and procedures associated with programs in which they are involved.

Essential Functions

Supporting Financial Responsibility:

• The Senior Advisor must have expert knowledge in understanding the Financial Responsibility Agreement, in doing so protecting the University from any liability and the student from incurring additional debt.
• The Senior Advisor must be able to communicate in detail the students’ responsibility regarding their debt to the University including possible consequences for late payments or failing to pay in full.
• The Senior Advisor must be able to advise all students on all payment options, including DUPay, DU Payment Plan, Employer Reimbursement and Third-Party billing. By counseling students on their payment options, the Senior Advisor is assisting students in finding the best financial solution to fit their budget and therefore maintaining student retention.
• The Senior Advisor must be able to assist students with past due balances to prevent additional debt from incurring. The Senior Advisor oversees the Tuition Payment Agreement process and can provide guidance to Advising staff when assisting students in setting up a personalized agreement.
• The Senior Advisor must have in depth knowledge of entire Collections process including placement, payments, recalls and paid in full accounts. Processing invoices for payments owed to Collection agencies. This includes a reentry process to the University.
• Must have in depth knowledge of Leaves of Absence, including medical, stop out, suspension and withdrawals. Directing the student to the proper department to initiate the process and making the student aware of the implications of such actions regarding loss of financial aid and resulting tuition balance.
• Must have in depth knowledge of the Tuition Appeal process. Counseling students on the differences for formal and informal appeals as well as varying types of supporting documentation requirements. Directing the student on how to file, deadlines and timeline restrictions.

Administering Federal Perkins Loans:

• The Senior Advisor must actively keep up to date on federal regulations, policies and procedures regarding the Federal Perkins Loan repayment process.
• The Senior Advisor is responsible for coordinating all Exit Counseling sessions either i