Program Manager, PMO

Company Description

* This role is based in our Santa Clara CA headquarters and has a hybrid working schedule of at least 3 days/week in office. 

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We are seeking an experienced Program Manager to lead the planning, development, and implementation of infrastructure and technical operational programs. The ideal candidate will have a background in defining program objectives, is well-versed in agile methodologies, and possess deep expertise in effectively implementing these methodologies across a fast-paced, dynamic organization. You will coordinate and manage multiple concurrent internal projects for upgrading internal systems, implementing new tools, and optimizing network and security protocols.

Your Impact

• Lead initiatives to integrate internal tools and systems to streamline workflows, automate repetitive tasks, and improve overall operational efficiency.
• Provide regular updates to senior leadership and relevant stakeholders on project progress, potential risks, and mitigation strategies.
• Continuously analyze and refine processes to improve efficiency, reduce costs, and enhance the user experience. Develop best practices and standard operating procedures (SOPs) for internal teams.
• Identify and mitigate risks related to internal projects, internal tool management, and overall operations. Ensure systems are secure and compliant with regulatory standards.
• Plan, coordinate and manage large transformational initiatives, leading program management team meetings, identifying cross-functional dependencies, anticipating, minimizing and mitigating risks

Qualifications

Your Experience 

• 8+ years of program management experience in infrastructure, network, compute or cloud operations.
• Demonstrated consistent ability to lead cross-functional teams and deliver technical solutions while mitigating or removing obstacles
• Excellent communication skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
• Able to thrive in a fast-paced environment with a strong foundational understanding of enterprise applications, infrastructure, information security, and operations
• Hands-on expertise working with Agile/Scrum methodologies including agile tools (Jira, Confluence, Asana)
• A self-starter that uses great judgment to keep programs and projects moving forward and completed on target
• Highly collaborative team player that is comfortable providing and receiving open, real-time feedback to continuously up-level team performance
• Bachelor's or higher degree in a related field with previous Big 4 consulting experience preferred

Additional Information

The Team

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most