Guest Service Agent

Job DetailsJob Location: Fairfield Inn - (LHP Madison2) - Madison, WI 53713Position Type: Full-Time and Part-TimeJob Category: Hospitality - Hotel



Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.





Job Summary:
Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.

 
QualificationsKey Responsibilities:


Greet and register guests, assign rooms, and process payments
Handle reservations, incoming calls, messages, and guest inquiries
Provide local area information and assist with dining, transportation, and tour arrangements
Maintain accurate guest records and perform shift reports
Ensure all guest requests are addressed promptly and courteously
Promote hotel services using suggestive selling to maximize revenue
Follow service standards, dress code, and safety procedures
Assist with front desk operations, including PBX and reservationist duties as needed
Create a welcoming environment through professional communication and attention to detail.