Guest Service Agent (FT) - Holiday Inn Express Dallas Medical / Market Center

Responsibilities

• Welcome guests with a friendly and professional attitude during check-in and check-out.
• Answer phones and assist guests with questions, reservations, and requests.
• Process reservations, payments, and guest transactions accurately.
• Resolve guest concerns while delivering exceptional customer service.
• Maintain accurate records using Opera PMS.
• Learn and utilize hotel systems, including Opera PMS and other technology platforms used in daily operations.
• Communicate effectively with housekeeping, maintenance, and other departments.
• Keep the front desk and lobby clean, organized, and guest-ready.
• Follow all hotel policies, safety procedures, and IHG brand standards.

Schedule & Physical Requirements

Flexibility is required. This position is primarily scheduled for evening/night shifts and weekends, with availability on holidays as business needs require.

Candidates must be able to work in a fast-paced environment, stand and walk for extended periods, occasionally lift up to 50 pounds, and move throughout the hotel to support guests and daily operations.

Benefits

• Competitive pay
• Employee hotel discounts
• Paid training
• Career advancement opportunities
• Supportive team environment

If you are dependable, customer-focused, and enjoy working in a fast-paced hospitality environment, we'd love to hear from you.

Apply today and join the Holiday Inn Express Dallas Medical / Market Center team!

PMHG is an Equal Opportunity Employer.