Coordinator - Medical Services - Wood and Lucas Counties

Harbor is seeking a Coordinator – Medical Services (LPN/RN) to join the Toledo team, serving Lucas and Wood Counties! This role supports the Medical Services Department through clinical coordination, client assessment and treatment support, and supervision of the Medical Assistant team to help ensure high-quality patient care, operational efficiency, and regulatory compliance.

Position is full-time, 40 hours per week.

REQUIREMENTS

Education: 

• Successful completion of an LPN/RN or Medical Assistant program.

Licensure and Certifications: 

• Active LPN or RN license.
• Must maintain active licensure in good standing.
• NCI/CPI certification within 90 days of employment.
• Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.

Preferred Qualifications: 

• Associate or Bachelor’s degree.
• Two years’ experience working in psychiatric nursing.

RESPONSIBILITIES

Essential Functions and Primary Responsibilities:

1. Hires, trains, supervises and evaluates assigned staff.
2. Provides coaching, performance management, and disciplinary action as needed.
3. Holds regular 1:1 meetings with direct reports and routine team meetings to ensure alignment and communication.
4. Preserves confidentiality in all personnel matters.
5. Ensures compliance with union contract if supervising union positions.
6. LPN/RN or MA may work at all Harbor sites but will have primary location responsibility. Responsibility for a site includes the following:
1. Schedules and manages the medical assistants and assist with nurses' schedules;
2. Coordinating insurance forms and pre-certifications as necessary;
3. Monitors medical equipment for repairs/replacement and safety;
4. Adheres to blood borne pathogen policies and reports any exposures per Harbor policy;
5. Adheres to policies for monitoring of first aid kits and blood borne pathogen kits onsite.
7. Responsible for day-to-day supervision of medical assistants.
8. Provides supportive collaboration for nursing depts.
9. Provides the  onboarding of MA’s and may assist with LPN’s as needed. 
10. Supervision and training: will be responsible for supervising and training medical assistants and nurses in the mental health facility. This includes providing guidance, support, and feedback to ensure that they perform their duties effectively and adhere to standard protocols and procedures.  
11. Will oversee and monitor the entry of medications into SmartCare by the medical assistants and may assist nurses as needed. This includes ensuring proper steps are taken and documentation is completed appropriately. 
12. Will ensure that medical assistants comply with all applicable regulations, policies, and procedures related to patient care, confidentiality, and safety. This includes monitoring adherence to infection control practices, maintaining confidentiality of patient information, and following facility protocols.  
13. Ensures medical provider utilization through scheduling in an effective and efficient manner.
14. Initiates, monitors and completes ISPs (Individualized Service Plan) for physicians and those assigned.
15. Reviews and processes ROIs and disclosures for medical department.
16. Precepts new medical employees include assisting leadership with the development and maintenance of orientation checklists.
17. Consistently exemplifies professional demeanor and leadership skills.
18. Serves as a resource for others both internally and externally.
19. Monitors lab results, x-rays, and other testing initiated by Harbor psychiatric physicians.  Reports abnormal results to prescribers and follows through as directed with families.
20. Keeps leadership apprised of schedule changes and absences so that coverage can be obtained.
21. Performs Peer Reviews on Harbor medical assistants and nurses.
22. Proactively seeks to improve service delivery.
23. In collaboration with leadership, provides training on policy and/or procedural changes.
24. Provide guidance and support to medical assistants and nurses in managing and deescalating crisis situations. This may involve implementing crisis intervention techniques and working collaboratively with the interdisciplinary team to ensure patient safety. 
25. Patient assessment and care coordination: will assess the mental health needs of patients and coordinate their care. This involves collaborating with the medial assistants and nurses to ensure that patients receive appropr